Business Analyst/Sales Coordinator - Guerlain

Job description / Role

Who we are

Daring creators, legendary creations, timeless savoir-faire. Fragrances, skincare and make-up that have become legend. Guerlain has been exploring the different facets of beauty since 1828... to better sublimate women.

It all began with Pierre-François-Pascal Guerlain. A perfumer, chemist, inventor and researcher, the House’s founder settled up his first boutique in the heart of Paris, at 42, rue de Rivoli. The address quickly became an essential destination for dandies and elegant women.

Today, Thierry Wasser is the heir to an olfactory legacy of some 800 fragrances and the intrepid leader of future projects, exploring the world in search of the most exclusive raw materials.

It is this same audacity that drives Olivier Echaudemaison, Make-up Creative Director, and constantly aims to reveal and accentuate feminine beauty.

Guerlain strives to create perfumes, make-up and skincare products that fulfill their primary functions, but also inspire emotion, surprise and wonder.

What you will be doing

As a Business Analyst/Sales Coordinator, your role will be to assist the Commercial Area Manager in all commercial activities linked to one account (UAE) in the region: retailer daily management, orders follow up, Sell in / Sell out performance follow up. Your main responsibilities will be:
• Order analysis and management per client, quota follow up with Business Demand Manager, push order and organize & manage products returns and destructions
• Build up and follow monthly Sell in forecasts (Outlook) along with Commercial Area Manager and alert if any risk of business loss
• Analyze and monitor retailer /client Warehouse stock cover to maintain stock cover target
• Supervise and follow up invoices payment, claims and credit notes and alert to Commercial Area Manager if needed
• Prepare the monthly novelties recap for order recommendation to follow by the client
• Work and build up along with Commercial Area Manager and Marketing team, novelties forecasts (FAST) & ensure a monthly follow up of Sell in vs forecasts (both on sales products and POSM)
• Update and share pricelist novelties as well as following closely with retailers the 3 axes assortment in line with Brand priorities and recommendations / update Guerlain order form
• Grey Market Monitoring: GMR implementation, monthly report from agent/retailers to be shared with HQ logistic Department and follow up
• Support the Commercial Area Manager in the expenses and budget follow up / participate to budget exercises / P&L monitoring
• A&P follow up to be in line with budget
• Expenses follow up: building a file and tracker to follow expenses vs budget and share any alert to Commercial Area Manager
• Prepare and follow up (with Retailer Supply team) the orders linked to Trade activities along with Commercial Area Manager
• Along with Merchandising team and retailer supply team, prepare the order linked to POSM, tester, etc. to ensure the perfect execution in store
• Monthly follow up and shipment of POSM, testers, Merchandising elements in line with Brand launches and priorities / to be organised in collaboration with Sales Supervisors
• Consolidate and follow up, on a monthly basis, Sell out performance by client to upload through PowerBi tool
• Monthly reporting to be done
• Regular contact with Sales force team (Sales Supervisors, Counter Manager, Training Manager) to support them in day-to-day business: uniform, allocation shipments, seminar preparation

Requirements

What you'll need to succeed
• Bachelor or Master degree in Business Management or Equivalent
• Relevant experience within an international environment
• Fluent in English and French. Arabic is a plus
• Excellent in Microsoft Office, SAP and PowerBi knowledge is a plus
• Good knowledge of Luxury and Beauty industry
• Ability to multitasks while managing priorities
• Analytical skills and business oriented. Very good sense of details and rigor, proactive and autonomous attitude
• Strong numerical skills
• Team worker and team spirit: excellent interpersonal skills

What we can offer you

With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

We recognize the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.

About the Company

The Chalhoub Group is the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the group has become a major player in the fashion, beauty and gift sectors regionally.

By blending its Middle East expertise and intimate knowledge of luxury, Chalhoub Group is building brands in the region, by offering service excellence to all its partners and a unique experience to its customers through its passionate teams.

With a growing workforce of more than 9,000 people, implemented in 14 countries, as well as the operating of over 470 retail outlets, the group's success is attributed to its most valued asset of highly skilled and dedicated teams. Professionalism and passion are what fuel the Chalhoub Group's competitive edge in today's market.

By being committed to implementing sustainable practices into their business, the Chalhoub Group has been awarded in 2013 the CSR Label from the Dubai Chamber of Commerce.