Business Applications Manager - MS Navision

Job description / Role

Business Applications Manager - Application role is to work as a team head with a single point of contact for end users to receive all support and maintenance within the organization's Software Applications (in person, by telephone, or via remote access) in a timely and accurate fashion, and provide end-user assistance where required. This includes installing, diagnosing, reconfiguring , maintaining, and upgrading all running software applications stack and related equipment , to ensure optimal performance

Key Responsibilities:
- Working as a key part of the IT team to ensure that IT is deployed efficiently within the business and in line with the organization’s IT Strategy
- To provide subject expertise for the Navision & Lsretail ERP management system and associated products, being the strategic driver for the product.
- Provide subject experience, implementation skills for Customer Relationship (CRM) and (ERP) solutions.
- Assist the ICT service desk as necessary to provide first class support services to satisfy the needs of our customers. To progress any support calls and liaise with ICT staff and 3rd parties to ensure the prompt resolution of all requests in line with the Service/Operational Level Agreements
- To ensure change control for all business applications and ensure thorough System/UAT testing prior to a full and controlled release
- Develop and maintain strong working relationships with key customers at all levels to understand their business drivers and work with the systems analyst to understand requirements and deliver/promote technical solutions as appropriate.
- Ensure all Project Changes are fully documented & colleagues trained prior to handover to the service desk function.
- Deliver outputs set by the Group IT manager to acceptable time, quality and cost
- To act as IT project lead for IT business application projects and implementations ensuring that all measures are taken for successful delivery.
- Take responsibility for project budgets and for ensuring that expenditure and resources are tracked throughout and remain within project tolerance. To judge when to escalate project issues to the project sponsor.
- To develop and maintain system documentation and procedures that includes:
- Application Support Procedures
- System and Technical Configuration Documentation
- User Training for new systems
- Provide technical expertise in the development of new and existing applications. This includes:
- Assess the requirements of new workflows, and determine whether these are required
- To liaise with suppliers on issues pertaining to routine and adhoc
- Maintenance, technical support and development
- To seek, understand, and translate business operational process needs into ‘improvement specifications’ for Housing Management Systems or new application development around Northgate.
- Work with other members of the IT Applications Team to ensure that interfaces with other applications and third party products work.
- Work with suppliers and customers to ensure that existing applications are optimised to meet business needs.
- Work with suppliers and customers to implement new applications or new modules within existing applications
- Advise Management on Identify suitable new and emerging technologies, develop business cases & coordinate proof of concepts
- Provide support outside core hours for extended support during project implementations when required by the business.
- To manage and develop data integrity and security standards for the systems, co-coordinating requests for access within agreed parameters.
- To organise regular meetings with system users to maintain a working awareness of their service operations.
- Manage and plan a schedule for the safe introduction of new releases/patches to meet service requirements.

Requirements

- Essential: Good standard of education to A Level standard including relevant IT qualification or relevant work experience
- Desirable: ITIL qualification , PMP / Prince 2

Core:
- Minimum 1-2 Navision 2009/2013/2016 implementation roll-out experience
- Experience of implementing IT applications for a Medium size Retail organisation and environment.
- Experience of administrating and supporting Navision 2009/2013/2016 ERP system and associated modules ( 5 + years).
- Project management experience through a project management life cycle.
- Ability to lead from front and manage a team of 5-7 IT support staff.
- Experience of Business process Improvement aligned to support IT implementations
- UAE driving license is mandatory for this position.

About the Company

Potential Max is a new age consultancy aimed at enhancing personal creativity and productivity, personal and professional growth as well as knowledge transfer and potential development among mid and senior level employees and professionals.

Potential Max operates in 5 broad areas. These are: - Executive Recruitment - HR Services - Business Coaching and Executive and Life coaching - Training and Development - Retail Consultancy services.

Based in the United Arab Emirates, Potential Max addresses the needs of clients across the Middle East as well as the Indian sub continent.