Business Center Manager

Job description / Role

This opportunity is with a Large Business Center with their office based in Dubai.

As a Business Center Manager, you will be responsible in handling tenants’ complaints, inquiries, comments and initiate appropriate action and follow-up. Project an image of friendliness, professionalism and willingness to provide personalized services to tenants. Review all materials concerning tenants’ events and functions to make sure that everything is done to the tenants’ satisfaction. Assist tenants in all administrative tasks related to the services provided by the Center. Respond properly to any tenants’ emergency or safety situation. Answer all tenants’ incoming calls promptly with a pleasant tone of voice, listen to them and satisfy their needs.

You will also handle team management responsibilities such as assist in the selection, training and evaluation of subordinate employees. Coach, counsel, discipline and develop all team members. Assist the team members in the performance of their day to day tasks. Ensure that the team members are appropriately trained on the use of equipment and in Center’s policies and procedures. Prepare duty roster ensuring most efficient use of manpower resources.

Requirements

You need to achieve organizational goals responsibilities such as to participate in developing policies and procedures for the Center’s functions, setting strategy, long term goals and sales targets. Meet or exceed sales targets by aggressively selling and promoting all the Center’s services. Plan, organize and execute actions to increase sales. Maintain sales leads and appropriate follow-up of prospective clients. Properly complete and process appropriate agreements and related paperwork. Process renewals in a timely, proactive manner. Respond to termination notices with the objective of enticing the tenants to stay. Conform with the Center’s leasing and pricing policies. Responsible for the accurate completion of the entire process of monthly billing/invoicing of tenants and the accounts receivable and collections. As well, to handle all the suppliers’ billing and expenses. Provide the owners and the board with monthly progress updates and quarterly reports with profit and loss statements.

To be successful you would ideally possess 5+ years of relevant experience in Business Center Management or in the hospitality business in general. Having a bachelor’s degree in Business Management, Hospitality Management or any related course with excellent verbal and written English and Arabic communication skills. Arabic Speaker is an advantage.

About the Company

TGC is an Executive search and human capital firm with our office based in Dubai, UAE. We focus on providing exceptional talent across a number of skilled experts to meet your professional and technical talent requirements throughout Middle East.

The competition for qualified senior management is severe and the best candidates are passive job seekers or are based outside the Middle East region. Our researchers have access worldwide, across industries and geographies. Our success is driven by our access, experience and judgment. We differentiate ourselves by our completion rates and the positive experiences clients and candidates have working with TGC.

We have an excellent understanding of the local market, with a combined experience of over 20 years of a highly skilled team,we provide organizations the highest talent to ease the recruitment process and create significant opportunities for individuals.