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Job description / Role
Report to:
Chief Commercial Officer
Role Description
MISSION
• To develop a pipeline within various verticals where leads can be nurtured through the sales cycle.
• Work with Cold, Warm and Partner leads in order to demonstrate an ROI to their business and deliver an ROI to SMS Global.
• To learn the all the various sales roles of Inside & Outbound Sales Acquisition, Partners, Resellers, Corporate & Government so we can build foundation for a scalable office.
Essential job functions
• Managing HubSpot (CRM) as per company expectation always making sure that all information is up to date at all times.
• Planning of phone activities from HubSpot assigned leads
• Make all the necessary number of quality calls
• Outbound Sales Acquisition – develop new business sales through onboarding your own clients through cold calling and leads that have been assigned.
• Cold calling potential opportunities as set out in agreed verticals.
• Inside Sale Acquisition -Converting leads as set out in KPI’s (Minimum 30%)
• Daily, weekly, monthly and quarterly results to be achieved
• Setting of Quarterly Goals and Objectives
• Superior Customer service
• Must be able to work autonomously
• Assist with overflow of support tickets and calls when required.
• Conduct webinars
• Conduct face to face meeting when approved by CCO.
Responsibilities
• Meeting daily quota of quality phone calls.
• Assisting Customers on how to use products and services including Customer training when required
• Follow up on all internal messages from Athena, Hubspot, Damo, whugo – including follow up on any finance request.
• Proactive approach as there are a multitude of objections to be overcome to get prospects over the line
• Identify any common issues/barriers which inhibit prospects from moving forward
• Negotiate messages rates, terms and conditions customizing ongoing solutions to all prospects according to SMS Global guidelines.
• Ensure that SMS Global processes are always followed
• Learn all Sales Acquisition Manuals in accordance to SMS Global expectations
• Be a High Sales Performer according to SMS Global expectations
• Relief all Sales personnel when they are going on vacation
• Maximize cross sell, up sell and solution sell opportunities with every prospect of existing Customers
• Meet all KPIs set out according to SMS Global expectations
• Prepare all weekly One on Ones detailed minutesMonthly meetings to report progress
• Prepared G&O revisions every quarter in line with all the dates provided
Key Performance Indicators
• Daily calls outbound
• Daily task to be complete
• Weekly outbound lead generation target.
• Contact new lead sand contact forms as per company process
• Contacting leads and enquires within company targets
• Client sign ups
• New leads
• Monthly/ quarterly / yearly sales targets
• Hubspot data management
• Attendance
• SMSGlobal Sales Processes
Requirements
Skills Required
• Must be energetic and proactive
• Willing to assume total responsibility for the role and development.
• Have a high degree of self motivation
• Burning desire to be the best
• Top communication skills
• High work ethic
• Great time management skills
• Great listening skills
• Excellent telephone manner
• Excellent closing techniques
• Excellent question skills
• Great at hunting, retaining and growing opportunities
• Effectively handle objections as per SAMG Sales Manual
• Highly skill to selling to a diverse Customer base
About the Company
We are leading providers of mobile messaging, platform design & development and integration solutions. We have a team of talented professionals in our Melbourne HQ and Dubai offices who specialise in delivering seamless, integrated services to both business and personal customers.
In 2010, we were recognised as Mobile Company of the Year, acknowledging our expansion into new global markets and for securing a number of large contracts with tech giants and major airlines, SMSGlobal is positioned as an agile, customer centric organisation in the managed solutions mobile messaging space.