Business Development Manager


Dubai, UAE

Ref: HP639-2690

Job description / Role

Employment: Full Time

C&M - Business Development Manager - Dubai- IFS

Line of Service


Management Level

Job Description & Summary

Assurance - Clients and Markets - Risk Business Development Strategy Execution Manager
The successful candidate will work within the Assurance Clients and Markets (C&M) team, and report directly to the Risk Markets leader

BU overview

The Clients & Markets team is a team of specialist professionals who focus on marketing, business development and client pursuit. A career in the Clients & Markets team within Assurance will provide you with the opportunity to contribute to the growth of the Assurance business and the implementation of our Assurance strategy through meaningful data insights, actionable customer and competitor insights, as well a s the effective use of our CRM system. In a business development role, you will support the growth agenda of the Risk business by working directly with the Risk leadership, driving industry-targeted and account-targeted insights, and carrying out extensive data analysis. You will build strategic partnerships across the firm, and will be using effective written and verbal communications to ensure our initiatives support the Assurance strategy as well as the overall PwC strategy.


Your responsibilities will include, but are not limited to:

Business development strategy

- Collaborate with Risk leadership to drive the development and implementation of the Risk business development strategy to achieve growth in priority markets, industries and accounts - with tangible metrics and KPIs
- Drive xLoS (cross Line of Service) collaboration and activation of Risk within the firm's ME priority account programme, through alignment with the firm's GRPs and account drivers
- Support the Risk leadership with development of new Risk propositions in response to identified market needs 
- Proactively communicate with all Risk engagement leaders and become the first point of contact in regards to business development strategy
- Drive market insights, perform competitor analysis and share insights and suggested action plans with Risk leadership
- Drive the client assignment feedback initiative and make recommendations based on the results to inform future client relationship management

Reporting and data analysis

- Report on Risk revenue, pipeline information, wins and losses for key clients and penetration of ME Priority Accounts
- Analyse results to identify opportunities and propose action plans
- Support with ad-hoc data analysis requests from the wider Risk team
- Gain an in-depth understanding of Salesforce CRM reports/ dashboards to monitor relevant KPIs for the Risk business 
- Build and maintain Salesforce reports/ dashboards to analyse trends and draw insights, make informed decisions and recommendations to the Risk leadership
- Be a Salesforce champion and promote best practice use of the platform across the business 
- Report data inconsistencies to the Assurance Salesforce adoption lead and collaborate in correcting user behaviour

Internal processes

- Liaise with the Risk Marketing manager to find synergies and opportunities to collaboratively drive growth
- Liaise with the Core Business Development Strategy Execution Manager to find crossovers and opportunities to collaboratively drive growth
- Promote collaboration, trust and improvement across the Assurance Clients & Markets function as well as between Assurance and the wider Clients & Markets team
- Collaborate with colleagues from across the Middle East firm (and Global where there are cross-network opportunities) and across all lines of service
- Communicate with internal operations teams across the Middle East to find any pressing issues and be proactive in finding solutions
Brand awareness and formatting

- Assist with formatting content and ensure all produced content is in accordance with the PwC brand
- Create presentations that are visually appealing and in line with the PwC brand 

Internal communications 

- Prepare materials for regular internal meetings and practice updates
- Produce monthly updates on behalf of Risk Markets Leader for the Assurance Leadership Team, including updates on priority accounts, key C&M activities, channel agility, pipeline and wins
- Draft communications to key internal clients and senior stakeholders
- On a monthly basis, contribute to the central Assurance newsletter. Identify key wins or relevant Risk news to be published

Learning & Development 

- Identify areas of continuous personal development and technical upskilling
- Be curious and identify areas for improvement in processes within the Assurance Clients and Markets team



- The successful candidate will have in depth knowledge of business development principles, with an excellent understanding of current trends in the domain 
- The candidate should also have in depth knowledge of the Professional Services Industry, including latest market developments, best practises and trends 
- The candidate must have significant personal presence and strong interpersonal skills, enabling successful interaction with senior stakeholders
- The preferred candidate will have strong data analytical skills and natural flair for handling data, with a willingness and potential to be upskilled digitally on various platforms such as Salesforce, Power BI, Alteryx and others
- The successful candidate will be a highly motivated individual, with a strong sense of personal accountability for delivery and the ability to work independently. They must be able to prioritise workload, whilst being resilient and able to meet tight deadlines
- The candidate should have experience of working with a diverse team, and have strong interpersonal skills, enabling effective communication with business representatives at all levels of the organisation
- The preferred candidate will have strong presentation, verbal and written communication skills. They must be able to communicate with impact in both oral and written form in order to build credibility and trust with senior business and C&M contacts, and influence key stakeholders in both communities
- Education: Bachelor's Degree in a business discipline is preferred
- Proven experience of working on business development strategy planning and execution projects
- Years of experience: 5+ years of relevant experience, preferably within a professional services environment
- Proven IT skills in programmes such as Excel, Word, PowerPoint and Google suite
- Language skills: Excellent communication skills (verbal and written). Fluent in English but multilingual Arabic speaker preferable

About the Company

At PwC Middle East, we’ve set out an ambitious purpose and strive to live it everyday: to solve important problems and build trust in society.

We’re a community of solvers that come together in unexpected ways to build trust and create sustained outcomes. We solve important problems, support one another as we grow, develop and build fulfilling careers.

PwC provides industry-focused services for public and private clients across Assurance and Audit, Deals, Consulting, Tax and Legal. We draw on our development legacy that brings together the collective experience of over 7,000 people in our region with offices across 12 countries to solve for tomorrow.

We’re striving to consistently deliver innovative work that builds trust and delivers sustained outcomes. And we’re proud of the strength that comes from all our different backgrounds and experiences and we value everyone’s uniqueness. We thrive in uncertainty, operate with integrity and leverage the diverse perspectives of our teams.

If you’re looking for a place that fuels your ambition to make a difference, that matches your curiosity with continuous learning opportunities and reimagines ways of working to enable you to lead a more balanced life, then you’re a future PwCer.