Business Development Manager

Job description / Role

• We are seeking a highly motivated and results-driven Business Development Manager to drive sales and expand our market presence in the Middle East. The ideal candidate will have a strong background in contact center solutions (Genesys, Avaya, Cisco, etc.), deep industry knowledge, and a proven track record of achieving sales targets.

Key Responsibilities:

Sales & Business Growth:
• Identify, develop, and close new business opportunities for contact center solutions.
• Develop and execute sales strategies to penetrate key accounts in the Middle East.
• Build and maintain strong relationships with enterprise customers, government sectors, and key stakeholders.

Consultative Selling & Solutioning:
• Engage with clients to understand their business needs, pain points, and digital transformation goals.
• Provide consultative sales expertise on cloud, on-premises, and hybrid contact center solutions.
• Work closely with pre-sales, technical, and product teams to design customized solutions.

Market & Competitor Analysis:
• Stay updated on industry trends, competitor activities, and emerging technologies in customer experience and contact centers.
• Develop go-to-market strategies to position our solutions competitively.

Partnerships & Alliances:
• Establish and nurture strategic partnerships to expand the business ecosystem.

Proposal & Contract Management:
• Lead the preparation of proposals, RFP responses, and sales presentations.
• Negotiate contracts and commercial agreements to maximize profitability.

• Experience: 5+ years in contact center solutions sales in the Middle East.
• Industry Knowledge: Strong understanding of IVR, CTI, ACD, omnichannel solutions, cloud contact centers, AI-driven CX, and workforce optimization.
• Sales Skills: Proven ability to meet and exceed sales targets. Experience in B2B enterprise sales and consultative selling.
• Technical Acumen: Familiarity with Genesys, Avaya, Cisco, NICE, Five9, AWS Connect, or similar platforms is a plus.
• Network & Relationships: Established connections with CX leaders, IT decision-makers, and technology vendors in the region.
• Education: Bachelor’s degree in Business, IT, Engineering, or a related field. MBA is a plus.
• Languages: English is mandatory. Arabic is a plus.

About the Company

Voxtron has been driving business growth for over a decade through exceptional customer experiences. At our core, we are an innovative systems integrator with a broad range of CXM platforms, including Customer Service and Engagement, Cloud Contact Center, and Customer Relationship Management, all enhanced by Cognitive and Generative AI.

Headquartered in Dubai, UAE, Voxtron is a leading provider of advanced customer experience and optimization solutions across the Middle East. We empower enterprises with fully-featured, cost-effective, high-quality customer interaction solutions enabled by our strategic partnerships with industry leaders like Enghouse Interactive, Odoo, Microsoft, and Sage. Moro Hub, our cloud partner, is a government-backed service provider operating one of the region’s top data centers. Our AI partner, Kore.ai, is a global leader in advanced AI technology. Our commitment to superior customer solutions is highlighted by our achievements as an Odoo Partner and Microsoft Gold Partner.

Our comprehensive product portfolio equips organizations to create transformative customer experiences. It includes omnichannel cloud contact centers, CRM and ERP solutions, workforce optimization suites, chatbots, conversational AI solutions, and enterprise complaint and feedback management systems. These solutions enrich customer engagement, improve business processes, optimize workflows, reduce operational costs, and drive better business outcomes.

Since 2010, Voxtron has established a strong presence in Dubai, Qatar, and India, with strategically positioned offices across these regions. With a clientele of over 250 in the Middle East, Voxtron continues to deliver best-in-class customer experience and optimization solutions.