Business Development Manager

Job description / Role

Organization unit purpose:

Indirect sales channel manages third party sales for retail products through direct selling agent (DSA) channel partners and mortgage brokers.

Job purpose:

The purpose of the job is to develop, nurture and maintain relationships with third party sales agencies and mortgage brokers to increase market penetration of Emirates NBD retail banking products namely mortgage and auto loans across UAE. The role holder would be the point of contact from Emirates NBD for sales planning and support, marketing promotions and activities, training and product/policy updates and processing of customer applications.

Job responsibilities:

• Monitor, track and report sales from indirect sales channel partners daily with an aim to ensure business targets are achieved.
• Ensure timely implementation of corrective actions to meet business targets month on month.
• Set sales targets for each sales executive and monitor their productivity.
• Develop, nurture and maintain relationships with third party sales agencies to achieve the overall sales budgets of the unit.
• Act as a single point of contact representing the bank to the channel partners, mortgage brokers and auto agencies.
• Update the contact points in these agencies regularly on products and policies.
• Develop, execute and monitor sales strategies and plans in order to achieve sales targets.
• Interface with product teams for launching campaigns and promotions.
• Coordinate exception approvals and deviations from products/credit teams.
• Work closely with sales teams and processing units to keep turnaround times within agreed limits.
• Ensure rejections and discrepancies are minimum.
• Provide feedback for continuous product and process improvements.
• Ensure branches and sales teams comprehend and understand the bank's risk and credit appetite.
• Cascade the rationale of the bank's policies/norms to branches and sales teams and ensure business is booked and developed without compromising the bank's risk management objectives.
• Strategize to source business within the acceptable banking norms.
• Ensure the sales executives with channel partners are trained adequately on compliance, products and selling skills.
• Conduct need assessment and propose training sessions to improve skills of sales executives.
• Ensure high performers are suitably rewarded and recognized and bottom performers are mentored adequately.

Education:

Graduate
Diploma/certificate in sales/business development/banking

Experience:

• Experience in sales and business development/customer service/MIS.
• Understanding of regional market and customers.
• Knowledge of common banking products.

Knowledge & skills:

• Retail products and services along with understanding of processes.
• MIS and analytics.
• Relationship management skills.

Behavioral competencies:

• Ability to articulate problems, analyze issues and recommend solutions.
• Ability to lead people, build relationships and mentor junior staff members.
• Strong communication and collaboration skills.

About us

Meet the leading banking group in the region.

Emirates NBD, the leading banking group in the MENAT region, was formed on 19 June 1963, when H.H. Late Sheikh Rashid bin Saeed Al Maktoum signed the charter of incorporation of the National Bank of Dubai (NBD) which became the first national bank established in Dubai and the United Arab Emirates (UAE). With the blessings of H.H. Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, NBD merged with Emirates Bank International (EBI) on 06 March 2007, to form Emirates NBD, the largest banking group in the region by assets.

On 16 October 2007, the shares of Emirates NBD were officially listed on the Dubai Financial Market (DFM). The merger between EBI and NBD to create Emirates NBD became a regional consolidation blueprint for the banking and finance sector as it combined the second and fourth largest banks in the UAE to form a banking champion capable of delivering enhanced value across corporate, retail, Islamic, investment, and private banking, global markets and treasury, asset management and brokerage operations throughout the region.