Business Development Manager Perishables

Job description / Role

Overview

Jointly develop and execute Etihad Cargo's commercial strategy for the FreshForward product portfolio. Overall responsibility for all aspects of the portfolio, including but not limited to, designing and executing a medium to long-term commercial strategy that brings Etihad Cargo into a leadership position within the perishables logistics sector. With a strong emphasis on commercial business development through sales steering among internal and external stakeholders, this position demands a candidate that will capture and cultivate market opportunities which will need to contribute to the global growth of FreshForward.

Responsibilities

• Own and project manage all aspects of the FreshForward product, its performance, product specifications, and features, with the support of dedicated product engineers.
• Effectively and efficiently collaborate with commercial teams, service delivery teams, hub operations, revenue management, and other supporting functions to ensure strategies are being delivered and standards are continuously being met for customers.
• Become the subject matter expert in the perishables logistics sector within Etihad Cargo and represent the business at industry conferences and customer engagements.
• Develop and steer, in conjunction with commercial teams, strategic and tactical business plans for FreshForward by way of a sales steering strategy, supporting the network design.
• Manage and drive opportunities by working closely with the Regional General Managers, Cargo and their respective Area Managers to grow perishable market shares, revenues, and yields.
• Be the headquarters point of contact for global perishables RFQs, responsible for coordinating, collaborating, managing, and responding to timelines in line with commercial teams.
• Build and maintain business-critical relationships with key perishables logistics companies, importers, and producers on a network level, as is relevant to the Etihad Cargo network; carrying out duty travel to support and drive the commercial priorities of the business.
• Consistently identify new trends, technologies, and service enhancements applicable to the perishables portfolio that can enhance Etihad Cargo's FreshForward offering.

Ideal Candidate Profile

• Minimum Requirement: Bachelor's Degree (Master's preferred).
• 8+ years of commercial experience, including 3+ years in cool chain/perishables logistics with a focus on operations, sales, and customer management.
• Proven track record in business development, contract negotiation, and executing joint business initiatives.
• Strong analytical mindset with excellent communication and stakeholder management skills.

About Etihad Airways

Etihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the world's leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia, and North America. Together with Etihad's codeshare partners, Etihad's network offers access to hundreds of international destinations. In recent years, Etihad has received numerous awards for its superior service and products, cargo offering, loyalty programme, and more. All this ties into Etihad's ambitious Journey 2030 strategy. The airline plans to double its fleet size and triple the number of customers over the next six years as it sets out to be the airline everyone wants to fly!

Recruitment Fraud Alert

Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video/telephone before any formal offer. If you are asked for money, please treat it as fraudulent.

About the Company

Etihad Airways is the National Airline of the United Arab Emirates. The airline was set up by a Royal Decree in July 2003, with Abu Dhabi, the capital of the UAE, as its hub. Etihad started commercial operations in November 2003.

With Etihad, everyone who flies with us is welcomed as our guest.

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Were proud to be the National Airline of the United Arab Emirates. At the crossroads between Europe and Asia, our home reflects our commitment to bringing the world closer together - as does our highly cosmopolitan staff.