Business Excellence & Risk Management Manager - Emirati National

Black Pearl

Dubai, UAE

Ref: RP174-1100

Job description / Role

Employment: Full Time

We are hiring an Excellence & Risk Management Manager (for UAE nationals) for a leading provider of worldwide smart end-to-end supply chain logistics, enabling the flow of trade across the globe.

Main Responsibilities:

- Lead the work on local & international excellence initiatives and programs for recognition and awards achievements for UAE Region businesses and functions.
- Measure the internal customer satisfaction level by conducting internal customer surveys of UAE Regions businesses & functions and ensuring all action plans identified are closed to enhance the services and increase the satisfaction level.
- Perform other responsibilities associated with this position as assigned by the management team.
- Manage the risks which could have an impact on UAE Region businesses and functions by ensuring to follow the Enterprise Risk Management Framework developed by the Corporate Head Office.
- Align the Enterprise Risk Management Policy along with risk registers and business continuity plans related to UAE Region businesses & functions.
- Support UAE Region businesses and functions in identifying, assessing, measuring mitigating potential risks.
- Managing and monitoring the effectiveness of the action plan to mitigate risks by liaising with departments and division heads on the adequacy of proposed actions in the management of risk areas.
- Assist in identifying and working with risks champions/counterparts who sit within UAE Region businesses & functions and align their practices and outcomes.
- Report and monitor UAE Region businesses and functions risks in full alignment with Risk Management Corporate Head Office.
- Communicate/Escalate risks to UAE Risk Committee and Top Management when required.
- Systematically lead and engage with UAE Region businesses and functions to identify pain points and areas for improvement and demonstrate impactful identification.
- Manage process improvement & re-engineering projects by analyzing to eliminate deficiencies in processes across UAE Region businesses and functions, identify gaps and develop solutions that effectively address UAE Region strategic needs.



To be considered for this role, you need to meet the following criteria:

- Should have at least 3 to 5 years of experience in risk management or business continuity plans with a minimum of 5 years of experience in handling supervisory activities.
- Must have a Bachelor’s in Business Administration or Risk Management
- Master’s in quality management or MBA would be a plus.
- Experience in process re-engineering or lean management “preferred a certification in this field”
- Experience in excellence awards “preferred a certification as an excellence assessor in EFQM “European Foundation for Quality Management”, DQA “Dubai Quality Award” or SKEA” Sheikh Khalifa Excellence Award”
- Experience in measuring customer satisfaction
- Experience in risk management or business continuity plans “preferred a certification in this field”
- Required to demonstrate continuous efforts in mitigating risks and supporting business continuity.
- Required to implement and comply with Environment, Health, Safety, and Security policies and procedures.

Disclaimer: Please note that Black Pearl will never ask any of its candidates for any payment, in any form, in exchange for our service in helping candidates find a job. Our service is free to our candidates and our clients pay the recruitment fee.

About the Company

Black Pearl is a human resources and recruitment agency that provides a holistic business and talent solution in a progressive, dynamic, and efficient way.

We pride ourselves as a unique black pearl and strive to delight our clients with a personalized partnership that helps them propel towards success.

Whether you need to find top talent, your next great job opportunity, or a consulting solution for managing your business, engaging employees, evolving your work culture, planning your people strategy, or resourcing challenges, we can help.

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