Business Process Analyst

Job description / Role

Line of Service

Industry/Sector

Specialism

Management Level
Senior Associate

Job Description & Summary
A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. You'll focus on managing the design and implementation of technology infrastructure within PwC, developing and enhancing both client and internal facing applications within PwC, and providing technology tools that help create a competitive advantage for the Firm to drive strategic business growth.

Our Information Technology Project Management team collaborates with PwC practice leaders to develop and deliver technology solutions. We provide project management oversight and collaborate with various project resources and vendors to ensure the appropriate methodology is followed, deliverable quality is high, and satisfaction is achieved. Simply put, you'll solve business problems using technology, work with multiple teams concurrently, and be able to take pride in end to end ownership of a project.

Help to define, continuously improve and explain to various stakeholders, globally applicable process, across all elements of the PwC Business, with particular focus on the Client Engagement Value Cycle (CEVC), encompassing CRM, Acceptance / KYC, Pricing, Deployment and Engagement Management. Documenting as-is and to-be processes using professional process and mapping tool

- Defining business process, working with various stakeholders (business and technical) on defining and explaining business process.
- Collecting requirements, coordinating of changes implementation/and approvals to ensure the accuracy of process documentations and maps across globally applicable processes.
- Maintaining Business Process material and related documentation for consumption by various stakeholders representing different backgrounds (business SMEs in local PwC Member Firms, System Owners, Technical Teams).
- Cooperating with local representatives of PwC Member Firms to explain global process, understand local specificities and help to find compromise / workarounds to align.
- Cooperating with global System Owners to explain the business process that system is expected to enable and support.
- Helping to continuously improve tools and working practice in a team to ensure the most appropriate way/tools are applied to process excellence initiatives.
- Becoming the global subject matter expert (SME) in some of the CEVC sub processes.

Requirements

Required Skills

- Analytical mindset with business process driven approach to business requirements and issues/problems being raised.
- Experience in process definition, specific past experience in end to end business process definition would be a plus.
- Experience in documenting as-is and to-be processes using professional process and mapping tool, experience with multiple process and mapping tools would be a plus. 
- Experience in working in multinational business environment deployed on integrated system landscape based on various cloud systems (Salesforce, Workday, Oracle Fusion, SAP S/4HANA Cloud), experience and familiarity with functional and business capabilities of these platforms would be a plus.
- Knowledge of cross functional business disciplines (marketing, finance, procurement) would be a value.
- Although not a requirement a deep understanding of accounting would be distinct advantage.
- Be a self starter who is capable of managing their own time and workload, with an ability to set realistic timelines for deliverables and ultimately delivering to those time frames.
- Ability to work in a diverse environment, operating across multiple time zones and on multiple projects simultaneously.

About the Company

At PwC Middle East, we've set out an ambitious purpose and strive to live it everyday: to solve important problems and build trust in society.

We're a community of solvers that come together in unexpected ways to build trust and create sustained outcomes. We solve important problems, support one another as we grow, develop and build fulfilling careers.

PwC provides industry-focused services for public and private clients across Assurance and Audit, Deals, Consulting, Tax and Legal. We draw on our development legacy that brings together the collective experience of over 7,000 people in our region with offices across 12 countries to solve for tomorrow.

We're striving to consistently deliver innovative work that builds trust and delivers sustained outcomes. And we're proud of the strength that comes from all our different backgrounds and experiences and we value everyone's uniqueness. We thrive in uncertainty, operate with integrity and leverage the diverse perspectives of our teams.

If you're looking for a place that fuels your ambition to make a difference, that matches your curiosity with continuous learning opportunities and reimagines ways of working to enable you to lead a more balanced life, then you're a future PwCer.