Business Process Support Section Head

Job description / Role

As the Business Process Support Services Section Head, you will play a critical role in overseeing the operational design and support for business support processes across multiple entities for Oracle HCM applications. You will be responsible for managing post-go-live activities, ensuring smooth transitions into business-as-usual operations, and handling escalations to maintain the integrity of business processes.

Client Details

A prestigious public sector entity with an exciting mandate to deliver innovative solutions across multiple sectors.

Description

* Overseeing daily operations, including resource allocation and leading the team in resolving complex technical issues, implementing proactive measures to prevent future incidents
* Lead on the design and implementation of escalation processes for the team to follow
* Identifying opportunities for process automation, developing KPIs, and providing regular performance reports to management
* Establishes and maintains SLAs, driving continuous improvement in support processes to ensure timely issue resolution for Oracle HCM and related applications
* Possesses deep understanding of Oracle HCM modules and integrations, providing expert-level support and guidance to the team
* Builds and maintains strong relationships with key stakeholders, collaborating to understand needs and align support services with business objectives

Job Offer

* Competitive, tax-free salary
* Significant opportunity for exposure across multiple subsidiaries of the entity

* Bachelor's degree in a relevant field (e.g., IT, HRM, Business Administration), with relevant certifications in Oracle EBS and Fusion
* At least 7-10 years in IT support / managed services, including 5+ years specialising in Oracle HCM applications.
* Proven track record of leading and managing technical support teams
* Deep understanding of Oracle HCM modules and related technologies, plus knowledge of ITIL or similar frameworks
* Excellent communication, interpersonal, stakeholder management, analytical, problem-solving, and decision-making skills
* UAE nationals are encouraged to apply. Fluency in English and Arabic is an essential requirement

About the Company

Michael Page is one of the world's leading professional recruitment consultancies, specializing in the placement of candidates in permanent, contract, temporary and interim positions with clients around the world.

The Group has operations in the UK, Continental Europe, Asia-Pacific and the Americas. In the Middle East we focus on the areas of:

Finance & Accounting Banking & Financial Services Procurement Property & Construction Engineering & Supply Chain Oil & Gas Technical and Engineering Human Resources Sales Marketing Technology Secretarial Executive Search Legal

The Group operates through 161 offices in 33 countries and employs over 5,000 employees worldwide.