Business Processes Senior Consultant Airlines

Job description / Role

Work Area: Consulting and Professional Services
Expected Travel: 0 - 80%
Career Status: Professional
Employment Type: Regular Full Time

COMPANY DESCRIPTION

SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That's why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it's the best-run businesses that make the world run better and improve people's lives.

PURPOSE AND OBJECTIVES

To strengthen SAP's GLOBAL Travel & Transportation (T&T) Services Practice Unit, we have an open position for a Senior Consultant in Airline Industry.

The key purpose of the Practice is drive innovative service portfolio management and package what SAP is best at in the T&T industry to deliver reduced T2V and TCO to our customers. We also lead thought leadership initiatives to drive our customers' agendas and help them get optimal value from SAP throughout the entire engagement life cycle (primarily large customers).

Here is a summary of the key activities to perform:

- Application specific solution consulting (for a specific application: creation of business blueprint, Implementation based on a blueprint, creation of test cases, test scheduling and execution, key user training, go live support, and post go live support)
- Support in escalated projects
- Performance of feasibility studies / solution reviews
- Support of pre-sales and sales activities
- Taking over responsibility from time to time as a sub project team leader
- Takes responsibility from time to time as team lead and supports respective line manager(s) in people development tasks
- Detailed planning of process implementation
- Define detailed blueprint for development requirements
- Industry /corporate process implementation across all related applications (SAP/non-SAP)
- Develop and Assure quality of process models
- Demonstrating profound knowledge of modeling standards and tools

Requirements

EDUCATION AND QUALIFICATIONS/ SKILLS AND COMPETENCIES

For any candidates to be considered for this important position, we require the following:

- A proven 15+ year industry experience in Airline Logistics from working or consulting engagements at airlines, caterers, ground handlers, MRO, and/or airports.
- Proven track record for having led the set-up of a perfect Logistics system for an Airline including direct operation costs management, procurement, MRO, transportation management, inventory management, warehousing, and supply chain execution.
- Practical SAP solution (SAP S/4 including Flight Order, MM, SD, PS, CS, PM, TM, eWM, RE, BI, IBP, S&OP, Ariba, Field Glass) implementation and configuration experience in an airline.
- Hands-on experience in the design and set up of an airline finance IT system including SAP and non-SAP systems.
- Experience with competitors and Best-of-Breed solutions is beneficial.
- Good experience in the Customer Engagement Life cycle from requirement identification, consulting and pre-sales through to design, build and implementation.
- Fundamental know-how in the area of business process framework architecture, legacy system migration and application integration.
- Project Management and consulting methodology skills in SAP Activate and SAP Model Companies.
- Strong analytical skills, result-oriented and effectiveness in problem solving.
- Excellency in conflict management and de-escalation.
- Ease in presenting complex information to customers in a clear, well documented and trustworthy manner.
- Considered an advantage to have an established airlines industry network: internal (SAP Development, IBU) and external (customers, influencers, partners).
- Team player and ability to work successfully in culturally diverse environments.
- Strong networking and customer relationship management capabilities.
- Natural ability to coach, share, document and transfer knowledge to colleagues to rapidly increase SAP's capacity to deliver and grow the organization.
- Excellent written and verbal communication skills in English.

EXPECTATIONS AND TASKS

- Creative individual who can provide expert services, best industry practices and advice to strategic customers and outline to-be strategy and system architecture to successfully implement an Airline Back Office system, and in a S/4HANA perspective
- Pro-actively support sales and consulting colleagues with opportunity qualifications and executions.
- Support responses to RFX and assess project risks and costs based on deep solution and industry know-how.
- Propose innovative delivery models (e.g. Integrated Service Delivery) to make an SAP difference to our customers by reducing project risks and costs.
- At any time in a project phase, capable to take over responsibility as the project and program leader for specific work packages or the entire project.
- Support escalations to resolution working with local teams.
- Be exemplar in teamwork. Support a strong growth in Flight Order and ONE Order.
- Collaborate closely with relevant internal SAP Practice Groups and Task Forces for optimal leverage both ways.
- Close collaboration with SAP Development, SAP IBSO and the S/4LOGISTICS DEV
- Lead the definition and delivery of an SAP predefined service for Airline Back Office involving all stakeholders to deliver a true example of "best practice" eg Model Company.
- Run customer workshops and deliver education sessions.
- Work pro-actively with partners and the SAP Services eco-system to deliver the correct SAP Services and Support offer to ensure successful SAP projects.
- Keep abreast of industry trends and keep up to date with all industry and solution related development and ensure that such knowledge is disseminated appropriately according to the Knowledge Management framework in SAP Services.
- Directly report to the Head of the T&T Global Services Practice.

WORK EXPERIENCE

- 15+ years' experience in Airline Logistics including Catering, Ground Handling, MRO and Airports.
- 10+ years' international work experience.
- Deep SAP solution / implementation experience of an airline logistics project.

WHAT YOU GET FROM US

Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you're searching for a company that's dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment - apply now .

SAP'S DIVERSITY COMMITMENT

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities.

About the Company

Headquartered in Walldorf, Germany, SAP is the world's largest business software company with more than 51,500 employees at sales and development locations in more than 50 countries worldwide.

Our global development approach focuses on distributing development across the world in strategically important markets. A global network of SAP Labs spanning Bulgaria, Canada, China, Germany, Hungary, India, Israel, and the United States, enables SAP to operate locally, yet organize globally.

As the global technology research unit of SAP, SAP Research significantly contributes to SAP's product portfolio and extends SAP's leading position by identifying and shaping emerging IT trends through applied research and corporate venturing. SAP Research has highly skilled teams in 11 research centers worldwide.