Business Relations Associate

Job description / Role

Our client is seeking a Business Relationship Associate to manage channel partner accounts, convert leads into sales, and reactivate dormant partners. This role is key in supporting partners with business setup solutions while ensuring high levels of customer satisfaction and long-term engagement in the UAE market.

Key Responsibilities:

- Consistently achieve monthly GP targets by converting leads, reactivating inactive partners, and driving sales growth.
- Manage a portfolio of channel partners, providing tailored advice on optimal business setups.
- Deliver excellent customer service, acting as a trusted advisor and ensuring partner satisfaction.
- Maintain accurate and updated records in CRM systems for effective pipeline management and opportunity tracking.
- Support partners with license applications, ensuring timely documentation and clear communication of the process.
- Demonstrate strong knowledge of the UAE business setup market to build credibility with partners and clients.
- Build and nurture relationships with referral sources and channel partners to drive loyalty and performance.
- Serve as the main point of contact for partner queries, escalations, and support needs.
- Provide guidance, training, and updates to partners on products, services, and policies.
- Facilitate onboarding of new partners by ensuring all agreements, documentation, and profiles are completed accurately.
- Maintain accurate records of interactions, applications, and transactions for reporting and compliance.

- Bachelor’s degree or equivalent.
- 1–2 years of proven sales experience, preferably in business setup or related industries.
- Valid UAE driver’s license and own vehicle.
- Proficiency in CRM software and Microsoft Office Suite.
- Strong communication, negotiation, and listening skills for effective client engagement.
- Excellent organizational and time management skills, with the ability to resolve issues efficiently.
- Customer-focused mindset with strong relationship-building and networking abilities.
- Fluency in English is required; proficiency in a second language is an advantage.

About the Company

Talent Higher is a leading recruitment agency, specialising in providing strategic solutions for organisations and highly skilled candidates in the UAE. For employers, we provide access to a large talent pool, time and resource efficiency, recruitment expertise, market insights, and confidentiality. Candidates benefit from exclusive access to job opportunities, personalized career guidance, streamlined recruitment matchmaking and negotiation support for a variety of careers across the UAE.