Business Support Officer, Liabilities - UAE National

Commercial Bank of Dubai (CBD)

Abu Dhabi, UAE

Ref: HP905-567

Job description / Role

Employment: Full Time

Job Purpose:

Provide general banking services such as receiving deposits, withdrawal of cash, and cash management as per Bank's policies etc. Issue DD's, MCs and passing Internal Transfers.

Principal Accountabilities:

Work Management

Ensure the correct receipt / payment of cash and accurately credit /debit the customers account and acknowledge the receipt to the customers.

Issue DDs (demand drafts) and exchange currencies by observing the procedures such as identification of the customer, authenticity of the draft, applying the approved exchange rate etc. to protect the interest of the customers and the Bank.

Make the payments / inter account transfer within the authority limit and for the transactions beyond the limit, obtain approval from the concerned official, to ensure not to overdraw customer's account without approval

Provide any other service as directed to support the overall banking operations of the Branch.

Take interest to cross sell or referral for Bank's products and services to support the achievement of Bank's targets.

Maintain and improve customer queue time for teller services monitored through Que-matic Productivity Report - less than 3 minutes

Over and above the existing duties and responsibilities, Tellers are required to issue Managers Cheques (MCs) to customer; they will also be responsible to process all Internal Transfer cheques and requests at their end only.

Check the postings carried out by the other Teller against the day's transactions' journal and sign on the report.

At end of the day transfer all the cash to HT and print the cash proof obtain HT signature. Any over /Shot inform the HT and BOM immediately

Guide and encourage customer to use our digital channel for all the cash deposits and withdrawal extra

Service and Quality

Ensure strict adherence to laid down procedures to avoid delay, errors, irregularities and risks to improve service standards on continuous basis to support the Bank's quality initiatives and to improve customer satisfaction.

Take initiative to deliver satisfying customer service to each visiting customer by providing fast, accurate, efficient and courteous service


Identify the area of self development in line with the Bank's competency guidelines and prepare and execute the action plan in agreement with the supervisor. Moreover, participate in e-learning and other training initiatives as required by the supervisor as well as HR.


Education and Experience:

Graduate, preferably in commercially oriented discipline or Diploma in business / finance related subjects.

2 to 3yrs of Retail banking experience with a good understanding of Teller / Cash Transaction

About the Company

In 1969, when we at Commercial Bank of Dubai started out little did we know that sheer grit and determination would get us where we are today. An Emiri Decree issued by His Highness the Late Sheikh Rashid Bin Saeed Al Maktoum, the founder of modern Dubai, laid the cornerstone of Commercial Bank of Dubai. We started out as a joint venture of Commerzbank, Chase Manhattan Bank and Commercial Bank of Kuwait. A minority stake was held by a few UAE businessmen.

By 1982, little more than a decade later, we evolved into a National Public Shareholding company. A feat complimented by an exponential increase in the capital base and mammoth restructuring of our operations. The feather in the cap came when the Government of Dubai became a key shareholder.

Over the decades, we have transformed ourselves into a progressive and modern banking institution. We are supported by a sturdy financial base and reigned by a strong and stable management. The proof of which lies with our customers who have stood by us over the years.

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