Business System Analyst

Job description / Role

Job purpose

The business systems analyst designs and enables data-driven business systems, analytics, and AI-powered solutions to support the real estate operating model and informed enterprise decision-making. The role bridges business, technology, and governance teams to deliver integrated systems, process optimization, automation, and measurable performance improvements across real estate operations and finance.

Key roles & responsibilities

• Lead end-to-end business and systems analysis, translating business needs into BRDs, functional specifications, system requirement documents, and RTMs.
• Facilitate structured stakeholder workshops to elicit, validate, and prioritize business, data, and system requirements.
• Ensure full traceability from business objectives, processes, systems, data analytics, insights.
• Apply gap and impact analysis across processes, systems, data, and organizational capabilities.

• Support ERP and enterprise system initiatives including Yardi, SAP, Odoo, or equivalent platforms.
• Perform full-cycle ERP business analysis, including requirements gathering, data mapping, integration specifications, and UAT support.
• Define system integration requirements, API flows, and technology stack dependencies.
• Act as the primary liaison between business users, system integrators, and technical teams.

• Define business intelligence and reporting requirements, including dashboards, KPIs, metrics, and performance baselines.
• Support data modelling, data integration, and data quality assessment across ERP, property management, finance, and operational systems.
• Translate complex datasets into actionable insights and executive-level reports.
• Collaborate with BI teams on Power BI / Tableau solutions.

• Identify and define AI-enabled and automation opportunities within real estate and enterprise processes.
• Support requirements definition for AI use cases such as forecasting, anomaly detection, performance optimization, and intelligent reporting.
• Support RPA and intelligent automation initiatives, including process discovery documents (PDDs), functional specifications, and UAT.
• Ensure responsible AI usage, data governance, and regulatory compliance.

• Support the design and enhancement of the real estate operating model across leasing, property management, asset management, facilities management, and finance.
• Develop AS-IS / TO-BE process maps aligned with the APQC Process Classification Framework (PCF).
• Perform value stream mapping and DMAIC analysis to identify inefficiencies, automation opportunities, and performance gaps.
• Ensure clear process ownership, accountability (RACI), and system alignment across business units.

• Align business systems, analytics, and digital solutions with enterprise architecture standards.
• Support architecture modeling using TOGAF ADM and ArchiMate across business, application, and technology layers.
• Contribute to capability mapping, target operating models (TOM), and transformation roadmaps.
• Ensure consistency with enterprise integration, data, and application standards.

• Apply data-driven and Six Sigma (DMAIC) methodologies to drive operational improvement.
• Design and support KPI / OKR frameworks, balanced scorecards, and benefits realization tracking.
• Monitor post-implementation performance and ensure measurable outcomes.
• Ensure compliance with governance, audit, risk, data protection, and regulatory frameworks.
• Promote a culture of continuous improvement and intelligent automation.

Required skills & experience

• Business systems analysis & requirements management
• ERP / enterprise platforms (Yardi, SAP, Odoo, or similar)
• BI & analytics (Power BI, Tableau – preferred)
• Process modeling (BPMN, APQC)
• AI & intelligent automation (business-focused)
• Enterprise architecture alignment (TOGAF, ArchiMate)
• Project management
• Jira & Confluence

Minimum requirements

Bachelor’s degree in business administration, engineering, computer science, information systems, real estate, or related discipline.

• IIBA (CBAP / CCBA) – mandatory
• Six Sigma (Green Belt minimum; Black Belt preferred) – mandatory
• TOGAF (Foundation minimum) – mandatory
• ArchiMate – mandatory
• PMP / PMI-PBA / PRINCE2 – mandatory
• EFQM Assessor – preferred

Minimum 6 years of experience in business systems analysis, ERP / digital transformation projects, and data-driven, process-led initiatives.

Proficiency in English; knowledge of Arabic is an advantage.

• Key internal stakeholders
  Board of directors
  Executives and senior management team
• Key external stakeholders
  External consultants
  External vendors

• Business analysis & documentation
• Enterprise architecture
• AI & automation
• KPI strategy & performance excellence
• Jira & Confluence
• Strong proficiency in ERP systems (Odoo)

About the Company

We lead in the creation and delivery of innovative workforce solutions and services that enable our clients to win in the changing world of work.

ManpowerGroup powers the success of many of the world's most dynamic organizations. We deliver innovative workforce solutions that enhance competitiveness, increase efficiency and spur productivity. Combining global reach with local expertise - 3600 offices in over 80 countries - we know the changing world of work and bring a deep understanding of the companies we work for and the industries we service.

ManpowerGroup entered the Middle East in December 2007 after acquiring local company Clarendon Parker, thus bringing 15 years in-depth local knowledge combined with a global footprint and industry shaping expertise and thought leadership. Manpower Middle East supports clients in the Middle East and North Africa regions. Our business is aligned to key skill specializations to ensure our clients requirements are met by expert and knowledgeable consultants that understand your industry and role requirement.

Our consultants are experts in finding the right talent across all industries in a broad-range of occupations including:

• IT & Telecommunications
• Engineering & Construction, Oil & Gas
• Banking, Finance & Legal
• Sales & Business Development
• Marketing, Public Relations & Communications
• Human Resources & Training
• Customer & Support Services (Secretarial and Administrative)
• Operational, Supply Chain & Logistics
• Executive Recruitment
• Emiratization Solutions
• Recruitment Program Outsourcing Solutions
• Managed Service Provider Solutions
• Talent Based Outsourcing Solutions
• Outsourced Staffing Solutions