Butler Coordinator

Job description / Role

POSITION DESCRIPTION

Position : Butler Coordinator
Department : Butler Service
Reports to : Head Butler / Senior Butler

PURPOSE OF POSITION

To provide supportive administrative assistance to the Butler Service Department

KEY ROLES & RESPONSIBILITIES

- Ensures the accurate processing of all information pertaining to the Butler Service Dept. in order to maintain agreed standards and to achieve guest satisfaction.
- Receives, records, and distributes various reports via the Opera system
- Receives, records, and transmits guest requests accurately to the team at all times.
- Maintains and update administrative data's.
- Maintains key control & track sheet.
- Maintains working area and equipment in a proper state of cleanliness and repair
- Handle guest complaints; delegates immediately & reports to Shift In-charge.
- Complies with hotel's health, safety and hygiene policies and adheres to conduct, personnel grooming and hygiene standards
- Attends meetings and training sessions as required
- Has an awareness of all positions in the Butler service dept. including their job functions
- Adheres to Housekeeping/ Butler 's standards and procedures and enforces the same
- Maintains good relations with all staff and other interfacing departments, in particular Front Office, Housekeeping, Engineering, In room dining, Kitchen and Laundry.
- Ensures smooth handover of daily activities to next shift
- Is fully aware of Raffles Standards
- Performs related duties and special projects assigned.
- Occupational Health and Safety Responsibilities
- Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines
- Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures
- Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
- Initiate action to correct a hazardous situation and notify supervisors of potential dangers Log security incidents and accidents in accordance with hotel requirements

PERSONAL ATTRIBUTES

- Ability to work cohesively with co-workers and managers as part of a team
- Understanding and ability to work in a multi-cultural environment
- Excellent reading, writing and oral proficiency in English
- Familiarity with Business Centre duties (e-mail, internet, fax, photocopy, etc.)
- Good communication and guest contact skills
- Must be well-presented and professionally groomed at all times
- Strong interpersonal skills and attention to detail

Requirements

QUALIFICATIONS

- Post Secondary education, preferably with professional qualifications in Secretarial skills

EXPERIENCE

- Minimum two year's experience in the similar position

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.