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Job description / Role
Job Purpose: Sales, Serves customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining database.
Major Accountabilities:
- Operate the assigned Tell sell route and up-sell to customers by recognizing opportunities.
- Assist sales team in their sale orders and deliveries.
- Attend all inbound requests and feedback efficiently; resolve problems by clarifying issues and providing appropriate solutions.
- Escalating unresolved problems to the concerned department and conduct proper follow ups to get them solved.
- Maintain logs of complaints and publish reports.
- Fulfill requests by clarifying desired information; completing transactions; forwarding requests.
- Maintain accurate customer database.
- Keep CDE operational by following established procedures; reporting malfunctions.
- Provide happy calls to the outlets to ensure customer satisfaction.
- Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Requirements
- Should have a Diploma or degree
- Preference would be to have 2 years’ experience in a Call Center, however fresh graduates can be considered.
- Being multilingual would be an advantage.
Knowledge & Skills:
Customer Focus, Customer Service, selling skills, Data Entry Skills, Listening, Phone Skills, Verbal Communication, Building Relationships, People Skills, Interpersonal Savvy, Problem Solving, Multi-tasking
About the Company
The Coca-Cola Company (TCCC) is the world's largest beverage company, refreshing consumers around the world for over 137 years. Our unrivaled portfolio includes more than 500 sparkling and still brands and more than 3,800 beverage choices, with iconic brands such as Coca-Cola, Sprite, Fanta, Costa Coffee, Monster, Powerade, Minute Maid, Nutri Boost, and Schweppes.
The Coca-Cola Bottling Investments Group (BIG) is TCCC’s global bottling arm whose operations are primarily focused on markets in Asia and the Middle East, covering 13 countries with 45 plants and over 38,000 employees, serving 1.8 billion consumers. BIG has evolved over the years and the future is exciting — it is currently regarded as a world-class bottler and a role model for system alignment, with many years of experience winning in the market and developing talent and innovations in the countries where it operates.
The Gulf Coca-Cola Beverages (GCCB) is a bottling company of The Coca-Cola Company and the Gulf Cooperation Council (GCC) region. The joint venture operates in four (4) countries namely, Bahrain, Oman, Qatar, and the United Arab Emirates (UAE). The company produces and distributes a variety of non-alcoholic beverages under the Coca-Cola brand in the Gulf region. It is a place where you can make a positive mark on the world. Whether through our sustainability initiatives, human rights work, or the ripple economic impact each person creates by simply doing their job well, there are endless opportunities to build shareholder value and make an impactful contribution to many communities.