Call Center Agent

Al Reem International Construction

Abu Dhabi, UAE

Posted
Ref: RP663-27

Job description / Role

JOB DESCRIPTION:
• Answer incoming calls and respond to customer’s call
• Management and resolve customer/vendor complaints
• Sell products and place customer orders in the computer system
• Identify and escalate issues to supervisors
• Provide product and service information to customers
• Research required information using available resources
• Research, identify, and resolve customer complaints using applicable software
• Process orders, forms, and application
• Route calls to appropriate resources, necessarily with the vendor management team
• Document all call information according to standard operating procedures
• Recognize, document, and alert the management team of trends in customer calls
• Follow up customer calls where necessary
• Upsell products and services
• Complete call logs and reports
• Other duties as assigned
• Handle the vendor management calls whenever necessary
• Update job knowledge by studying new product descriptions; participating in educational opportunities
• Accomplish sales and organization mission by completing related results as needed
• Establishes policies by entering client information; confirming pricing
• Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures

Requirements

Our company looking for a CALL CENTER AGENT to be based in Abu Dhabi, UAE.
- Must be Arabic nationality
- Male / Female are welcome to apply
- Must know how to write and speak ARABIC and ENGLISH
- Must atleast have 1-2 years of experience in Customer Service.

Qualified applicants shall be contacted by HR department.
Salaries are to be based upon interview.

About the Company

Al Reem International Construction encompass all areas of Civil Engineering, Fit-out & MEP, Health Care and Piling, delivered through skilled Engineers working together to make a great design project.

Al Reem works closely with clients to ensure that projected designs match their needs and are functional, safe and economical. Al Reem has a wide range of Electromechanical and Mechanical, Electrical and Plumbing Solutions to fit your needs.

Al Reem carried out the entire piling function by the combine supervision and assistance of Structural Engineers, Mechanical Engineers. We have the pleasure to introduce ourselves as a growing Hospital Civil and MEP service providing company. We have strong business connections, providing solutions and services to major corporate business entities in U.A.E.

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