Call Center Agent

Job description / Role

We are currently looking for full-time Call Center Agents whose main objectives are (but not limited to):
Answer incoming calls and manually dial calls to entertain real estate leads, answer inquiries and questions, distribution of leads via CRM, manage daily targets, and become a leader. Maintain daily reports and share with concerned parties.

Duties and Responsibilities:

• Handle customer inquiries both over the phone and by live chat.
• Research required information using available resources.
• Maintain daily call targets.
• Follow up on Abandoned Calls.
• Provide customers with product and service information.
• Enter new customer information into the system (CRM).
• Update existing customer information.
• Share customer introduction emails, forms, and applications.
• Identify and escalate priority leads.
• Route calls to the appropriate resource.
• Follow up on customer calls where necessary.
• Document all call information according to standard operating procedures.
• Complete call logs.

Requirements

Educational Background:

• Bachelor’s degree in Business Administration, Marketing, or any related field.

Requested Training:

• Advanced training.

Experience:

• Minimum of 2 years.

Skills:

• Technical proficiency in relevant computer applications.
• Required language proficiency Arabic / English/French.
• Knowledge of customer service principles and practices.
• Knowledge of call center telephony and technology.
• Experience in a call center or customer service environment.
• Good data entry and typing skills.
• Knowledge of administration and clerical processes.
• Verbal and written communication skills.
• Listening skills.
• Problem analysis and problem-solving.
• Customer service orientation.
• Organizational skills.

Key Competencies:

• Good attention to details.
• Judgment.
• Adaptability.
• Teamwork.
• Stress tolerance.
• Resilience.
• Hardworking

About the Company

A leading company in Sharjah.