Call Center Agent

Job description / Role

Key Role:

• Manage the computer booking system efficiently, optimize the productivity of the available resources, and ensure communication is accurate between the spa and all centres.
• Answering all client and staff queries relating to service, products, and marketing activities.
• Handle the multi-line telephone system efficiently and accurately, applying the TNS telephone etiquette & call handling system.

Job Responsibilities:

• Managing calls in an efficient, tactful, and courteous manner.
• Handle customer, staff queries, and appointments and ensure an accurate response is provided to the customer.
• Accurate appointment setting using the computer booking system
• Ensure all the incoming calls are attended within the decided timeframe and able to convert every customer calls to sales
• Actively promote services and retail.
• Deliver exceptional customer service and proactively developed customer relations through soliciting feedback and addressing customer complaints
• Understands the customer (both external and internal) / phone and face to face, builds strong collaborative customer and staff relationships and builds customer trust and confidence
• Work towards team targets and show initiatives in achieving them.
• Trains new staff as needed and directed by Team Leader.

• A friendly and professional voice tone and approach
• Displays positive body language at all times Excellent Customer Service Skills Ability to Multi-task
• Prior experience in handling multiple telephone lines.
• Computer skills with knowledge of booking systems & software.
• A reasonable level of math skills.
• Attention to details and accuracy.
• Strong inter-personal and communication skills.
• Work requires willingness to work under a flexible schedule.
• Team Player, willing to accept challenges and able to meet them.
• Confident, Eager, enthusiastic, punctual and motivated to take initiative
• Able to work independently
• Willingness to help others
• Being able to deal with all type of people

Salary:
AED 2,500 to 5,000 per month inclusive of fixed allowances.
Additional benefits: Company visa, health insurance, spa benefits, 30 days paid annual leave with return ticket to home country every 2 years

About the Company

Established by Shabana Karim, one of the UAE’s most entrepreneurial businesswomen, House of Enspa is a leading light in the UAE beauty industry. Formed in 2013 as a holding company for two grooming concepts and a retail distribution and training company, House of Enspa operates 11 spas and salons comprising 20,000 sq. ft. retail and operating space. The award-winning House of Enspa collection comprises more than 500 members of staff, each dedicated to offering a flawless, consistent and holistic customer experience; a true differentiator in a competitive market.

House of Enspa comprises the following innovative brands:

Established in 2001, The Nail Spa was the region’s first spa solely for hands and feet, and has now expanded to offer an extensive range of complementary spa and grooming treatments.

Marquee, a premium chain of hair salons that delivers red carpet ready hair in a vibrant and inspirational setting, launched in 2013.

Espai is the group’s dedicated marketing, distribution, training and franchising arm for upmarket retail beauty products, and was founded in 2009.