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Call Center Agent / Customer Service Executive (Arabic Speaker)

Transguard Workforce Solutions

Dubai, UAE

Ref: RP117-287

Job description / Role

Are you an Arabic native speaker with a Call Center / Customer Service background in Insurance/Medical field?
If yes, this would be a great opportunity for you.

Our client, an industry giant in Insurance, is now looking for Arabic-Speaking Call Center / Customer Service Executive with relevant experience to join their team.

Call Center Agent will have the following Responsibilities:

• Obtains client information by answering telephone calls; interviewing clients; verifying information.
• Determines eligibility by comparing client information to requirements.
• Establishes policies by entering client information
• Informs clients by explaining procedures; answering questions; providing information.
• Maintains communication equipment by reporting problems.
• Maintains and improves quality results by adhering to standards and guidelines
• Accomplishes sales and organization mission by completing related results as needed.

A Customer Service Executive excels in the role keeping in line with the below Responsibilities:

• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Requirements

If you are a pleasant, positive people person, this is the right opportunity for you.

Additional Skills:

• Excellent Communication/Interpersonal skills
• Additional language proficiency(French,Spanish) would be an advantage
• Previous experience in Insurance/Medical field is mandatory

About the Company

Transguard Workforce Solutions delivers Professional Contract Staffing (also known as Employee Outsourcing) within the UAE.

Our Workforce Solutions include:

• Delivering Sourcing and Recruitment Solutions for Clients in need of identifying Contract or temporary Staff.

• Providing a complete end to end Staffing Solution which includes Visa Sponsorship, HR Management, Employee Welfare & Payroll Services.

• Transitioning Contract Staff from other staffing providers to Transguard while remaining compliant with UAE Labour and Immigration Laws.

Transguard Workforce Solutions currently employ over 2000+ Staff from over 70 different nationalities. Across the Group, we payroll over 70,000 employees monthly.

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