Call Center Agent - Healthcare Experience Mandatory

A Leading Medical Enterprise In The UAE

Dubai, UAE

Ref: SP573-04

Job description / Role

Employment: Full Time

- Manage large amounts of inbound and outbound calls in a timely manner.
- Follow communication “scripts” when handling different topics.
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
- Seize opportunities to upsell products when they arise.
- Build sustainable relationships and engage customers by taking the extra mile.
- Frequently attend educational seminars (provided by the management) to improve knowledge and performance level.
- Meet personal/team qualitative and quantitative targets.

AED 4,000 to 5,000 per month inclusive of fixed allowances.


- Bilingual with ability to speak, read and write both English and Arabic fluently.
- Must be based in Dubai
- Minimum of 3 year experience in a call/contact center environment.
- Preferably (But not necessary) in the healthcare industry.
- Ability to multi-task swiftly, set priorities and manage time effectively.
- Customer focus and adaptability to different personality types.
- Positive demeanor with a high level of emotional intelligence and independence.

About the Company

A leading medical enterprise in the UAE.

Candidates who applied for this job also applied for:
Customer Service Representative - Retail
TGC Consulting Middle East
Dubai 24 Jun
Customer Service Agent
Seeker Group
Dubai 11 May
Customer Service Associate
Regus / IWG
Dubai 4 Mar
Call Center Executive
Duserve Facilities Management
Dubai 27 Apr
Team Administrator / Personal Assistant
Black Pearl
Abu Dhabi 14 Sep
Job Alerts by Email
  • Personalised updates on latest career opportunities
  • Insights on hiring and employment activity in your industry
  • Typically sent twice a month
Call Center Agent salaries in UAE

Average monthly compensation
AED 4,500

Breakdown available for industries, cities and years of experience