Job closed
Ref: SP573-04
Job description / Role
- Manage large amounts of inbound and outbound calls in a timely manner.
- Follow communication “scripts” when handling different topics.
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
- Seize opportunities to upsell products when they arise.
- Build sustainable relationships and engage customers by taking the extra mile.
- Frequently attend educational seminars (provided by the management) to improve knowledge and performance level.
- Meet personal/team qualitative and quantitative targets.
Salary:
AED
4,000 to 5,000
per month inclusive of fixed allowances.
Requirements
- Bilingual with ability to speak, read and write both English and Arabic fluently.
- Must be based in Dubai
- Minimum of 3 year experience in a call/contact center environment.
- Preferably (But not necessary) in the healthcare industry.
- Ability to multi-task swiftly, set priorities and manage time effectively.
- Customer focus and adaptability to different personality types.
- Positive demeanor with a high level of emotional intelligence and independence.
About the Company
Arabian Medical Enterprises ARAMED LLC is specialized in the field of Medical Aesthetics, Alternative Laser Treatment and Advanced Medical Solution fields. ARAMED was established in 2003 in the UAE with the intention to expand to the GCC market. After achieving solid, and strategic development in the UAE market. Driven by a unique team of management, ARAMED is determined to become a market leader in all product lines and achieve growth by both intensive and integrative growth strategies. We are keen to become the source of trust and advice for this business field by implementing well-crafted marketing techniques and programs.
ARAMED is entering its 17th year of operation. Its products have been well received, and marketing will be key to the development of brand and product awareness as well as the growth of the customer base. ARAMED possesses fair information about the market and knows a good deal about the common attributes of the most prized customers. This information will be leveraged to better understand who is served, what their specific needs are, and how ARAMED can better communicate with them.