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Call Center Agent - Manpower and Mobilization

Transguard Workforce Solutions

Dubai, UAE

Ref: RP117-367

Job description / Role

Employment: Full Time

Transguard Group is currently recruiting for a Call Center Agent for its Manpower and Mobilization division. The successful candidate will be part of an exciting team, influencing existing and potential customers to avail the services provided by Transguard. Overall goal is to promote business growth by expanding the company’s B2C market share. The role requires an extremely sales focused, motivated individual who is driven by results. They must be able to demonstrate an attitude of ‘going the extra mile’ to achieve agreed targets and be a team player. A competitive salary is offered with a monthly commission scheme.

In this role, your responsibilities include the following;

• Cold calling prospective customers using a contact database to sell B2C services offered by Transguard
• Responding to incoming calls from prospective customers, upselling and/or cross-selling where possible
• Responding to incoming calls against pre-agreed SLA’s
• Applying sales methods and techniques that encourage the customer to purchase the services
• Gaining full comprehension of Transguard services offerings, products and pricing
• Managing and maintaining the customer database CRM (Salesforce)
• Producing and submitting quotations with regular follow up until closed
• Performing against a clear set of KPI’s and sales targets
• Achieve daily, weekly and monthly call targets
• Route inbound calls to the appropriate team members.


The ideal candidate will have the following skills and experience;

• 1-2 years of solid industry experience
• Data entry skills
• Telephone sales skills
• Excellent Communication skills
• Excellent Product knowledge

About the Company

Transguard Workforce Solutions delivers Professional Contract Staffing (also known as Employee Outsourcing) within the UAE.

Our Workforce Solutions include:

• Delivering Sourcing and Recruitment Solutions for Clients in need of identifying Contract or temporary Staff.

• Providing a complete end to end Staffing Solution which includes Visa Sponsorship, HR Management, Employee Welfare & Payroll Services.

• Transitioning Contract Staff from other staffing providers to Transguard while remaining compliant with UAE Labour and Immigration Laws.

Transguard Workforce Solutions currently employ over 2000+ Staff from over 70 different nationalities. Across the Group, we payroll over 70,000 employees monthly.

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