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Call Center Manager/ Customer Service Manager

Najma Consultancy

UAE

Ref: SP786-91

Job description / Role

Employment: Full Time

A Reputed Company in Dubai is looking for a Call Center Manager/Customer Service Manager.

Responsibilities:
- Delivering a comprehensive service to enquiring customers
- Possibly delegating certain customer enquiries to specific teams
- Managing a large number of incoming calls and emails
- Managing customers' accounts
- Keeping a record of customer interaction and details of actions taken
- Communicating with internal teams to discuss sales targets
- Generating sales leads, building sustainable relationships where necessary
- Reporting back on results

Requirements

Requirements:
- Excellent verbal and written communication skills
- The ability to maintain calm under pressure
- A thorough knowledge of the product or service the company they work for is offering
- Efficiency and organizational skills
- Administrative skills
- Computer literacy in order to type up reports, results and details of customer interaction
- Arabic language is mandatory & Second language is English.
- Female candidates are preferred.

About the Company

Najma Human Resources and Training Consultancy, is committed to professional service in Human Resource and Training.

Najma, has been operating successfully since 1997 and has been offering consultancy service to a number of reputed organizations in the Middle East, Eastern Europe and Africa.

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Customer Service Manager salaries in UAE

Average monthly compensation
AED 16,500

Breakdown available for industries, cities and years of experience