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Call Center Manager For A Music And Dance Institute

RTC-1 Employment Services

Dubai, UAE

Ref: QP275-186

Job description / Role

Employment: Full Time

Call Center Manager Up To 8k AED For A Music And Dance Institute In Dubai

POSITION: Call Center Manager
SALARY: up to 8,000 AED all-inclusive depending on experience and qualification
HIRING COMPANY: Music and Dance Institute
WORK LOCATION: Dubai, UAE
AVAILABILITY: Immediately available
EMPLOYMENT TYPE: Full time

JOB DESCRIPTION:
• Manage 2 call center agents
• Handle customer complaints and queries
• Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
• Collect and analyze call-center statistics (sales rates, costs, customer service metrics etc.)
• Assume responsibility of budgeting and tracking expenses
• Hire, coach and provide training to personnel to maintain high customer service standards
• Monitor and improve ordering, telephone handling and other procedures
• Evaluate performance with key metrics (accuracy, call-waiting time etc.)
• Prepare reports for different departments or upper management

Salary:
AED 8,000 per month inclusive of fixed allowances.

Requirements

CANDIDATE PROFILE:
• Open to ANY nationality
• Male/Female, 40 years old and below

EDUCATION / EXPERIENCE REQUIRED:
• Bachelor’s Degree in any discipline
• Minimum of 2-3 years of supervisory or managerial experience
• Excellent interpersonal, customer service, problem-solving, conflict resolution and verbal and written communication skills
• Ability to multitask and remain calm under pressure
• Strong coaching and leadership skills and has the ability to motivate employees
• Decisiveness and attention to detail
• Polite and has a professional phone voice

About the Company

RTC-1 Employment Services is a licensed recruitment firm based in Dubai, UAE. Our team has been in the market since 2004 and we are supporting various industries with their staffing needs across the Middle East and Africa.

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