Call Center Manager (Sales)

Job description / Role

This role will provide services and allow our pharmacies client to develop their derma-cosmetic sales. The person in charge will be responsible of enhancing the route to market strategy of scattered pharmacies in the UAE with the help of marketing and commercial departments.

Client Details

A global derma-cosmetics brand

Description

Sell-in:

* Call customers on daily basis to promote and sell the products; Based on daily defined plan by manager through CRM system to call at least 30 POS per day
* Increase sell-in of scatted pharmacies: make sure that sales to each POS are based on potentiality, do not over stock and manage expiry
* Respect the payment terms that are defined by manager
* Meet the targets on monthly basis
* Follow up visits to major customers to keep relationship and monitor the brand products displays

Sell-out:

* Increase the Sell-out with help of retail marketing usage of the proper tools and packages and wrapped offers needed
* Coordinate with mysterious shopper to evaluate the sell-out potentiality
* Build good relationship with clients
* Carrying out activities in scattered pharmacies to boost sales
* Support product knowledge to scattered pharmacies
* Improve and suggest commercial condition focus on Retail sell out impact
* Collaborate to define yearly marketing campaign with retail marketing department

Call planning:

* Define daily and monthly routing plan as well as number of calls based on pharmacy classification
* Prepare monthly call plan and update it when needed
* Follow all KPI's of in-bound and out-bound calls
* Define the new customers list to be contacted
* Reporting effective number of calls and call results
* Being responsive on call center to request of each customer
* Follow scripted sales call and update it when needed
* Keeping pharmacy database up to date
* Work on accounts classification and keep it updated; Defining the criteria for categorizing the POS to class A, B, C
* Split yearly sales target in collaboration with Commercial director per client category
* Handle customers enquiry
* Handle customer surveys
* Support product knowledge, and participate to implement pharma-game

Operational Functions:

* Work closely with KAM to classify accounts and build the right promo approach
* Work on Universe classification and define classification criteria
* Define number of calls and call objectives
* Coordinate with Merchandising team to implement visibility where applicable
* Coordinate with admin team for PO issuance, order processing and delivery
* Support product knowledge, and participate to implement pharma-game
* Collaborate to define yearly marketing campaign with retail marketing department
* Handle customers enquiry
* Initiate and handle customer surveys
* Collaborate to define yearly marketing campaign with retail marketing department

Job Offer

tax-free monthly salary + benefits

Requirements

* Arabic speaker
* Currently based in the UAE, preferrably Dubai
* Experience in the derma/cosmetics sector, especially in sales
* Previous experience in B to B client call center management
* Customer-focused, customer relationship, product knowledge
* Selling skills through call or video call
* Team player
* Handling objections
* Time management
* Customer service

About the Company

Michael Page is one of the world's leading professional recruitment consultancies, specializing in the placement of candidates in permanent, contract, temporary and interim positions with clients around the world.

The Group has operations in the UK, Continental Europe, Asia-Pacific and the Americas. In the Middle East we focus on the areas of:

Finance & Accounting Banking & Financial Services Procurement Property & Construction Engineering & Supply Chain Oil & Gas Technical and Engineering Human Resources Sales Marketing Technology Secretarial Executive Search Legal

The Group operates through 161 offices in 33 countries and employs over 5,000 employees worldwide.