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Call Center Supervisor


Dubai, UAE

Ref: SP025-05

Job description / Role

Employment: Full Time

Looking for an exciting, supervisor role that gives you the opportunity to work with the sales team within the sales & operations department with the opportunity to grow a fresh start-up into a successful market-changing business?

Elkaso is an online platform revolutionizing the ordering and communications process between Restaurants & Suppliers by digitising the process end to end to ultimately ease the procurement process. Through well-designed product solutions we will unlock capabilities that make the process more efficient while improving profitability.

About the Job
- Actively monitor daily calls of agents, evaluate agents' performance, provide learning and coaching while taking corrective action where necessary.
- Track daily/weekly / monthly performance of executed calls
- Implement quality measures and track the quality of calls by daily tracking and random checks
- Assist in setting targets for individuals and the team
- Optimise processes and keep team motivated
- Ensure adherence to attendance and compliance to SOPs
- Hire and onboard new agents
- Keep management informed about any issues and problems
- Prepare regular performance reports
- Perform daily calls

What we offer
- Work in a fast-paced startup environment with highly motivated colleagues in the heart of the Middle East, Dubai
- Gain insight into many areas of our work
- Entrepreneurial Mindset
- You will work in an international team with short communication channels in which your work can have a real impact on the development of Elkaso


Who we’re looking for
- High school diploma, higher education preferred
- Call center, customer service, supervisory experience
- Proficiency with technology, especially computers, software applications and other phone systems
- Excellent verbal and written communication skills, arabic is a plus
- Experience with training, coaching & evaluating team members
- Ability to work under pressure
- Excel skills

About the Company

Elkaso is an online B2B platform that facilitates order processing and communication between restaurants and suppliers.

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Call Center salaries in UAE

Average monthly compensation
AED 6,000

Breakdown available for industries, cities and years of experience