Call Centre Agent

Job description / Role

Job Description:

- Answer incoming calls and respond to customer’s emails;
- Management and resolve customer complaints;
- Identify and escalate issues to supervisors;
- Provide service information to customers

Salary:
AED 4,000 per month inclusive of fixed allowances.

Requirements

- Exceptional communication skills – both verbal and written.
- Strong problem-solving abilities and the ability to think on their feet.
- Proficiency in utilizing call center technology and software.
- Previous experience in a customer service-oriented role.
- Excellent time management and multitasking skills.

About the Company

Founded in 2001, Ultimate HR Solutions bears the market reputation of being a complete HR Services provider, precise and pro-active in locating and managing human resources. Our client-friendly process and human capital infrastructure allows us to service ever changing client requirements in an efficient and effective manner. With comprehensive experience servicing world-class clientele and top-caliber candidates across a wide spectrum of industries, we measure our success through our growing list of satisfied clients. UHRS started with humble beginnings as a preferred recruitment partner, and from there branched out into outsourcing/ contract staffing.