Ref: NP314-630

Job description / Role

Employment: Full Time

Our client is seeking a Manager to run their Call Centre. You will be required to serve the customers by planning and implementing call centre strategies and operations; improving systems and processes and managing the staff.

Responsibilities include:
- Determining operational strategies by conducting needs assessment, performance reviews, capacity planning, cost/benefit analyses and defining user requirements
- Maintains and improves call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs.
- Accomplishes call center human resource objectives by orienting, training, assigning, coaching, counseling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
- Meets call center financial objectives by estimating requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
- Prepares call center performance reports by collecting, analyzing, and summarizing data and trends.
- Maintains equipment by evaluating and installing equipment; developing preventive maintenance programs; calling for repairs; evaluating and implementing upgrades.
- Maintains professional and technical knowledge by tracking emerging trends in call center operations management;
- Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Requirements

This person must have excellent communications skills, a strong customer focus, the ability to work well within the team and the Leadership qualities to be able to motivate and develop the staff.

We are looking for a person who has the ability to manage change and develop the policies and procedures of the Call Centre as it expands. Must have confidence and good business sense.

About the Company

Inspire Selection is an award winning recruitment agency, headquartered in Dubai which recruits across the Middle East region. We employ highly knowledgeable, professional consultants who are experts in connecting the right people with the right opportunities. Our reputation has been built upon our honesty, integrity and our ability to source candidates of the highest calibre right across our specialist sectors. As a result, we are recruitment partners to a wide spectrum of organisations - from leading blue chip companies to smaller, local businesses. Sectors we cover include HR, Administration, Finance & Accounting, Legal, Sales & Marketing including Digital Marketing, IT, Oil/Gas/Energy, Engineering, Procurement, Manufacturing, Higher Education.

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Area Manager salaries in Oman

Average monthly compensation
OMR 1,250

Breakdown available for industries, cities and years of experience