Job closed
Ref: RP598-259
Job description / Role
This opportunity is with a large Retail Company in Dubai.
As a Supervisor you would be responsible for Call Center operations this role plays a crucial role in maintaining client satisfaction and loyalty by providing exceptional services. You would be responsible to organize and direct the staff of the call center. You will be assessing work and give feedback to maximize performance of the team.
Answer staff questions, provide guidance and feedback to team members. Train new employees. Ensure a friendly and motivating work environment.
Responsibilities:
• Assist in the formulation of targets for individuals and teams.
• Hire and onboard new employees.
• Answer questions from staff and provide guidance and feedback.
• Anticipate escalation and take over calls when needed.
• Keep management informed on issues and problems.
• Prepare monthly/annual results and performance report.
• Ensure a friendly and motivating work environment.
Requirements
To be successful you would ideally possess 3-5 years of client services years of experience.
• Fluent, both verbal and written, in English/ Arabic
• Experience in customer service
• Experience in Premium/Luxury industry would be an advantage
• Knowledge in using Microsoft applications – Word, Excel, PowerPoint and Outlook
• Experience in managing people
If this opportunity excites you, please send us your details. Please note shortlisted candidates will be contacted.
An excellent call center supervisor must have customer service and supervisory experience. The ideal candidate must possess great communication skills and be able to lead and motivate. You will be organized and reliable as well as results oriented.
About the Company
TGC is an Executive search and human capital firm with our office based in Dubai, UAE. We focus on providing exceptional talent across a number of skilled experts to meet your professional and technical talent requirements throughout Middle East.
The competition for qualified senior management is severe and the best candidates are passive job seekers or are based outside the Middle East region. Our researchers have access worldwide, across industries and geographies. Our success is driven by our access, experience and judgment. We differentiate ourselves by our completion rates and the positive experiences clients and candidates have working with TGC.
We have an excellent understanding of the local market, with a combined experience of over 20 years of a highly skilled team,we provide organizations the highest talent to ease the recruitment process and create significant opportunities for individuals.