Captain

Job description / Role

Job description

We are currently looking for dynamic and self-motivated food & beverage professionals who want to move their careers forward. As a captain, you are responsible to provide professional and customer-focused service to our guests, ensuring their stay will become a memorable experience. Your role will include key responsibilities such as:

• Perform all necessary tasks to service food & beverage according to the standard of performance manual of the hotel.
• Acquire in-depth knowledge of the food & beverage menu of the assigned outlet in order to assist and provide advice to guests.
• Practice good customer relations and attend to customer complaints and queries satisfactorily.
• Ensure the outlet is set up for service and supervise for a smooth operation.
• Direct and supervise the service team to ensure that all duties are performed as per standards.
• Ensure that all colleagues have received adequate training to perform their duties.
• Ensure proper organization, planning, and control of supplies and maintain concise record of all beverage stock in order to ensure that the required items are available.
• Ensure minimum wastage, breakage, and spoilage.
• Actively use upselling techniques by exceeding guest expectations and to increase revenue.

Skills, education, qualifications & experiences

You should ideally have a diploma or degree in the hospitality field with a maximum of two years' experience in a similar role. You should possess good knowledge in both written and spoken English, and a wide familiarity with Micros would be desirable. Previous experience in minor leadership and supervisory roles is a definite plus.

Knowledge & competencies

The ideal candidate will be customer driven and an extremely proactive and "switched on" individual with an outgoing, charismatic, and approachable character. You will work well under pressure in a fast-paced environment and be a great team player who thrives in working with a multicultural team and guests alike, while possessing the following additional competencies:

• Understanding the job
• Taking responsibility
• Recognizing differences
• Customer focus
• Adaptability
• Teamwork