Captain Waiter

Job description / Role

Company Description

\"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

Job Description

- Report to work on schedule time, wearing the proper uniform and name badge
- Maintain a clean and safe work environment
- Be aware of all hotel services and promotions in order to assist any guests
- Keep an up-to-date knowledge of the menus, beverage list, wine list and Refreshment Centre menus
- Conduct daily line-ups with colleagues to keep them up dated with all relevant information
- Ensure that standards are maintained and all documentation pertaining to standards are utilized (i.e. F&B Basics, Process Briefs, JTCs, etc...) each shift
- Check presence of staff and physical appearance
- Supervises and assists in service for VIPs/ SA etc.
- Check outgoing orders for accurate set ups
- Oversee equipment breakdown and linen sorting
- Ensure communication with in-coming shift
- Handle guest requests and complaints
- Maintain communication between Outlet and all relevant departments
- Maintain good working relationships with all colleagues and leaders in outlet and relevant departments
- Check tray and table set ups to ensure departmental standards are always maintained
- Responsible of cleanliness and maintenance of all equipment (including menus)
- Cover the shift operation along with supervisors and in doing so, ensure the following
- Check outgoing orders for accurate set ups
- Support order delivers if necessary
- Support order taking process if necessary
- Conduct any other duties or tasks assigned by Manager, Assistant F&B Director or F&B Director

Requirements

Qualifications

- Experience in Food &Beverage management in a luxury property preferred.
- International experience an asset
- Excellent communication and organizational skills
- English fluency is a must.
- Highly responsible & reliable
- Work well under pressure in a fast-paced environment
- Must be able to work well in a team environment

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.