Care Centre Senior Officer

Job description / Role

Main Tasks

- Builds a customer-oriented focus in the Care Centre by providing quality actions and resolutions to their concerns and queries.
- Follows communication/update expectations with clients, in accordance with the Nextcare policies, scheme or agreed time frames set.
- Answers inbound calls as well as assist customers/providers who have specific inquiries.
- Builds customer's interest in the services and products offered by the company.
- Provides personalized customer service of the highest level.
- Updates the existing database with changes and the status of each existing/prospective customer/member.
- Documents details of telephone conversation and actions taken.
- Corresponds with Care Centre - Team Leader and Care Centre - Manager and keep an open channel of communication.
- Maintains records and close-loop each call by completing the clerical duties, as well as liaising with other departments.
- Analyzes the various parts of a problem properly and develop logical solutions within the permitted scope of work.

- Romanian language full proficiency (speaking and writing)
- Bachelors Degree ; Medical background preferred.
- 2+years experience in a Call Centre/ Customer Service environment, TPA Hospitals or Medical Centers exposure a plus .
- Physically fit to carry out duties.
- Legally permitted to work in the country of operations.
- Fluency in MS Office (Excel, Word, Outlook, PowerPoint) and general internet navigation and research skills.

About the Company

With over 159,000 employees from 172 nationalities across more than 70 countries, we are one of the world's most trusted insurance and asset management companies. We offer a broad range of products and services in property/casualty insurance, life/health insurance, and asset management. We have our largest operational presence in Europe, and our parent company, Allianz SE, is headquartered in Munich, Germany. From jobs in Actuarial, Business and IT to Inhouse Consulting and Investment Management - your opportunities are endless!