Care Coordinator

Job description / Role

Care Coordinator - Dubai

Our client is looking for two enthusiastic Care Coordinators for their upcoming branch in Dubai and Abu Dhabi.

General

Within our clients’ facility, treatment of patients with morbid obesity is provided by a multidisciplinary team using a fully protocolled method. The goal is to improve the physical and mental health of patients, as well as their quality-of-life through bariatric surgery and lifestyle change.

One multidisciplinary team consists of a GP or Nurse Practitioner, Dietitian, Physiotherapist or Sports Therapist, and a Psychologist. Each clinic has several teams working according to this set-up. Every clinic is led by a branch manager.

Treatment of morbidly obese patients is sometimes individually but mostly in groups using group sessions. In every phase, there is a fixed session at which the dietician provides their input, determines what purpose of the session is, and what theme is discussed. In addition, the dietitian contacts individual patients upon request.

Organization

Our Client has a clinic structure with a high degree of autonomy, which is led by the branch manager. From the headquarters in the Netherlands, the international strategy of the organization is developed and translated into regional activities in the clinics. The operational activities are facilitated by headquarter management and their various departments (IT, Finance, HR, Marketing and communications).

Function objectives

The Care Coordinator handles the logistical and administrative process of patients, from registration to completion of the treatment process and in that role, supports the multidisciplinary teams.

Main tasks and responsibilities
- The care coordinator is authorized to independently perform these tasks and to make appropriate decisions where necessary, in coordination with the practitioners and the branch manager.
- As Care Coordinator, you are the first point of contact for the patients in the clinic. You are responsible for the entire logistical administrative process of the course of treatment. Scheduling and administration are important. You also organise the initial, introductory group information session with patients, welcome the patients during the screening and are responsible for correspondence relating to the treatment process.
- Provides exploratory group education (general information at first acquaintance) patients.
- Accompanies patients during intake.
- Can perform patient measurements and body weight.
- Provides general written correspondence (incl. E-mail).
- Books patients in the patient monitoring system.
- Is the first point of contact for patients, referring physicians, insurers, and partners both by telephone and physically.
- Supports the branch Manager at patient planning

Requirements

- Have at least a senior secondary education higher professional education level working within the care sector
- Have at least two years of experience as a care coordinator, medical secretary, healthcare assistant, back-office manager, in an administrative post within a care affinity.
- Have experience in giving presentations to a patient audience and preferably you have basic knowledge of morbid obesity and motivational interviewing.
- Work proactively, enthusiastically and find it easy to maintain an overview.
- Have planning experience and are honest, discreet and tactful.
- Arabic Speaking will be beneficial

We
- Are experts in the field of bariatrics in the Netherlands and abroad;
- Are an international, fast growing company;
- Work on the basis of a multidisciplinary approach;
- Have consistently good treatment results and compliance rates;
- Are extremely dedicated to each other and our patients.
- Are offering a very challenging job as a member of a pleasant team. The atmosphere is both informal and very professional.

About the Company

italent has been around since 2012, when we saw that businesses needed better talent solutions for their employment requirements. By focusing our efforts on quality products and services that are simple-to-use and innovative, our team brings you the best results without any unexpected additional costs and unnecessary complications. Simply put, we love helping businesses find and keep the right people.