Cargo Agent

Job description / Role

Job purpose

dnata is one of the world's largest air and travel services providers; offering ground handling, cargo, travel and catering and retail services at over 130 airports in more than 34 countries across six continents. At dnata, we are by your side for the entire travel experience.

As cargo agent, you perform all cargo handling related activities including documentation, customer service, acceptance, delivery, breakdown, build-up, equipment operation and transport to ensure smooth handling of cargo throughout cargo operations (export and import).

In this role you will:

• Follow all relevant customer service and airlines specific policies, processes, standard operating procedures and instructions so that work is carried out in line with regulations and SLAs
• Follow day-to-day operations related to own job and be available on the assigned task in a timely manner
• Discuss safety concerns openly and report them to the concerned team leader on shift
• Comply with all relevant safety, quality and environmental management policies, procedures and controls to ensure a healthy and safe work environment
• Guide and assist the team of loaders and equipment operators in cargo handling activities (build-up, breakdown, acceptance and delivery, documentation of cargo, courier and mail) in line with the standards
• Inspect and validate against relevant documentation and count goods at every point of delivery, acceptance, breakdown and build-up to ensure that goods conform to relevant criteria and are dispatched in line with the standard work procedures
• Enter data manually or automatically in the cargo systems in a timely manner
• Coordinate with government authorities such as customs, municipality, health or police in an efficient and effective manner to ensure smooth movement of all cargo, courier and mail
• Handle and load all special cargo (dangerous goods, live animals, valuable goods, etc.) in line with IATA manuals
• Perform all related cargo handling activities and operate equipment as required (tow trucks, forklifts, etc.) for movement of loads
• Load and unload cargo from ULDs, aircraft and trucks as appropriate in a timely manner

Qualification

To be considered for the role, you should meet the below requirements:

• High school with a certificate (12 years of schooling) or diploma in a related field
• Experience of 2-4 years in logistics and cargo
• Proficient IT and computer literacy
• Good English communication

Our services on the ground keep the world in the air. We're one of the largest air services providers in the world, and you'll find us in over 80 countries offering expertise in ground handling, cargo, travel and flight catering. We're growing fast, and we're looking for people with imagination and creativity to join our team of more than 40,000 people. We want potential stars to help us deliver on the promises our customers make. Be a part of our success story.

Salary & benefits

Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotel stays around the world. You can find out more information about our employee benefits in the working here section of our website. Further information on what it is like to live and work in our cosmopolitan home city can be found in the Dubai lifestyle section.

About the Company

A fast-growing international airline with one of the youngest fleets in the sky and more than 400 awards for excellence worldwide.