Cargo Handling Supervisor - EAS Cargo

Etihad Airways

Abu Dhabi, UAE

Ref: KP902-139

Job description / Role

Employment: Full Time


Coordinate a team of agents and liaise with maintenance and guest services to ensure a wide range of airport operations are handled smoothly and effectively.


- Supervise airport resources and equipment utilization to ensure the efficient and timely execution of operations according with working instructions, safety procedures and policies
- Coordinate, control and supervise handling, operations, special products to ensure compliance with regulations and safety standards
- Provide to the team clear operating instructions to ensure activities are timely executed in compliance with regulations and procedures
- Manage, coordinate and monitor timeliness and accuracy of operations to ensure alignment with KPIs and external / internal regulations
- Monitor and coordinate Etihad Airways and other airlines cargo operations to improve the KPIS of the HUB station and ensure compliance with regulations
- Monitor and overview extraordinary loading operations, to ensure execution is compliant with regulations and carriers procedures
- Conduct briefing and de-briefing sessions on assigned activities to identify and provide advice on areas of improvement.


- Educated to at least high school level, preferably diploma level in logistics, operations management or related discipline with acquired specialization in cargo handling operations. Successful completion of cargo and dangerous goods courses are required, as well as courses in Special products, aircraft weight and balance and general cargo procedures.
- At least four years of cargo operations experience along with Freighter handling and managing team and suppliers.
- Good understanding of computer airfreight specifications, in depth knowledge of industry standards and Legal Regulations. Industry training in DG/Special Products/Cargo Operations/Safety and Security/weight and balance (advantage).
- Fully conversant with cargo handling processes, procedures and regulatory compliance expectations. Experienced on Cargo handling systems, messaging requirements and manual handling systems, Knowledge of freighter aircraft specifically the - 747F/777F. Understanding of budgetary controls related to cargo handling at network stations, good written and verbal communication skills.

About Etihad Airways

Etihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the world's leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America. Together with Etihad's codeshare partners, Etihad's network offers access to hundreds of international destinations. In recent years, Etihad has received numerous awards for its superior service and products, cargo offering, loyalty programme and more. Etihad is recognised as one of the world's leading airlines in response to COVID-19 and was the first airline in the world to fully vaccinate its crew on board.

Etihad sees tackling the climate crisis as the most important issue of our time, and through strategic partnerships with major global aviation brands and OEMs, Etihad is relentless in its pursuit of industry decarbonisation.

To learn more, visit

COVID-19 UPDATE: The health and safety of our communities-including our employees and our candidates remains our top priority. From a recruiting perspective we are continuing to identify people for roles with Etihad in anticipation we will be able to hire, however the process may take longer because we are using more virtual recruiting techniques, and start dates may be delayed because of guidance from the governments in the countries we operate in. We appreciate your understanding and flexibility, Stay safe and healthy.

About the Company

Etihad Airways is the National Airline of the United Arab Emirates. The airline was set up by a Royal Decree in July 2003, with Abu Dhabi, the capital of the UAE, as its hub. Etihad started commercial operations in November 2003.

With Etihad, everyone who flies with us is welcomed as our guest.

This simple credo illuminates everything we do, from big things like making sure that our fleet is one of the most advanced in the sky, to small touches like letting you choose the films you watch.

Were proud to be the National Airline of the United Arab Emirates. At the crossroads between Europe and Asia, our home reflects our commitment to bringing the world closer together - as does our highly cosmopolitan staff.

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