Cargo Operations Agent

Job description / Role

Job purpose

A world leader in air cargo. We possess a geographical advantage that enables us to reach over 140 destinations across six continents. We are able to cater to two-thirds of the world's population in just eight hours and serve major international trade regions quickly and efficiently. Our SkyCargo group works in partnership to facilitate global trade and connect customers with their destinations. We have a young, efficient, wide-bodied fleet, with ample capacity to transport cargo through our state-of-the-art, multi-airport hub in Dubai and adapt to our customers' ever-changing needs.

As cargo operations agent, you are responsible for the efficient and quality handling and/or processing of all cargo, courier, and mail within an assigned area of cargo warehouse or airside operations to achieve service delivery and efficiency targets whilst ensuring safety and security compliance.

In this role, you will:

• Direct a team through the handling and/or processing of cargo, courier, and mail activities in accordance with safety, quality, and efficiency standards. Provide safety awareness briefings to assigned team so that work is carried out safely.
• Inspect, verify, and count goods at every point of delivery, acceptance, breakdown, and build-up to ensure that goods conform to relevant standards and update information in Skychain with shipment details to enable customers to track the status of their shipment.
• Liaise with government authorities such as customs, health, or police to ensure the timely movement of all cargo, courier, and mail.
• Ensure at all times that the handling of shipments of dangerous goods fully comply with the current edition of the IATA Dangerous Goods Regulations and that the handling of time and temperature sensitive or pharmaceutical shipments demonstrates compliance to the EU GDP requirements.
• Perform the process of acceptance, delivery, build-up and breakdown, monitoring of ULD/AWB JNG and QRT on airside, with the required connection window.
• Plan the loading of cargo product into ULDs or bulk on the assigned aircraft in accordance with given priorities and the volume and payload available to achieve the optimum utilisation of capacity.
• Advise and validate any deviations from planned cargo uplift requirements so that amendments can be implemented to minimise the impact of deviations on service standards and revenue generation.
• Inspect ULDs and ancillary cargo equipment reporting deficiencies for defect rectification in order to maintain safety standards, prolong equipment life and reduce replacement costs. Check for and monitor cargo irregularities and discrepancies (damage, loss, etc), initiate preventive or corrective actions to minimise costs rising from claims.
• Monitor the offloading or unloading of cargo from or onto arriving or departing flights, checking for irregularities and/or deviations from standard policies and procedures and advising as necessary.
• Monitor the delivery times of cargo from the ramp to the warehouse and subsequent processing to assure quality standards in respect of customer service detailing deviations in order to maintain and enhance product quality.

Qualification

To be considered for this role, you should meet the below requirements:

• Experience of 2 years in a cargo or logistics environment
• Demonstrable knowledge of aircraft handling, ramp handling, cargo terminal handling procedures
• High level of knowledge and demonstrable competence in Good Distribution Practice (GDP) acquired through training and experience
• Fluent in written and spoken English
• Ability to use computer applications with previous knowledge of SkyChain an advantage
• Ability to successfully complete basic cargo and dangerous goods Cat 8
• Airport driving license beneficial

We started out in 1985 with just two aircraft and a handful of enthusiastic people. Now we have a team of over 60,000 and one of the largest fleets in the world.

You could be part of our story and join us in our home city, Dubai. You'll earn a tax-free salary and enjoy a competitive package of benefits.

Our cosmopolitan team is built by people from over 160 nations. But wherever we're from, there's one thing we all share - a passion for travel.

Our airline connects people to new places, experiences, and cultures in 160 cities across six continents, and our route network is growing all the time.

We have the only fleet of just A380 and Boeing 777 aircraft in the world, and we've won multiple awards for our onboard experience.

We're looking for people from across the globe to join our team in a vast range of areas. Be part of Emirates and help us to create the future of travel.

Salary & benefits

Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotel stays around the world.

About the Company

A fast-growing international airline with one of the youngest fleets in the sky and more than 400 awards for excellence worldwide.