CCTV Operator

Job description / Role

The CCTV Operator will look after the security, safety and well-being of all guests and colleagues making sure they cause no harm to themselves and others due to unsafe conditions or unsafe acts

What is in it for you:

- Accommodation and meals provided
- Transportation to & from the hotel
- Medical & Life Insurance
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

Reporting to the Assistant Security Manager, responsibilities and essential job functions include but are not limited to the following:

- Consistently offers professional, engaging and friendly service
- Approach all encounters with guests and employees in a friendly, service-oriented manner
- Adhere to all policies as set forth by the Assistant Security Manager
- Supervise the surveillance of the closed circuit television system and supply evidence on CD as necessary
- Complete a daily shift occurrence report accurately and in its entirety ensuring that particular attention is paid to times that certain activities are performed
- Supervise all contract security personnel and daily operations
- Complete accident and incident forms accurately, in their entirety and in a timely manner
- Review Daily News and Manager on Duty reports and keep up to date with all VIP arrivals/protocols
- Security screens all individuals
- Open secured areas for authorized personnel and log activity
- Check door locks throughout the hotel
- Thoroughly investigate all vehicle accidents, alleged thefts, and other security-related incidents
- Respond to medical emergencies and assist as required
- Investigate assault complaints and investigate fully
- Respond to the hotel outlets promptly and deal with guests as needed, accurately and document entirely any such incidents
- Respond immediately and investigate fire/ emergency alarm activations
- Challenge suspicious persons and escort them off property if warranted; record any pertinent information and log it in the occurrence report
- Actively check for all security and safety hazards and document by way of a security incident report
- Implement security patrols of the hotel from the roof to the basement areas regularly during each shift; the times will be staggered daily
- All security concerns and violations will be noted, properly documented, and brought to the attention of the Assistant Security Manager
- Be knowledgeable of the hotel's lock system and perform all duties as assigned by the Assistant Security Manager; this includes being able to program a lock. In addition, all officers will immediately commence with performing a lock interrogation of a door lock on a room involved in an alleged theft or other incidents
- Receive handle all lost & found items, as per standard operating procedure
- Liaise with Law enforcement/government departments in the absence of the Assistant Security Manager

Requirements

Your experience and skills include:

- Previous experience is an asset
- Strong interpersonal and problem-solving abilities
- Highly responsible & reliable
- Ability to work well under pressure in a fast-paced environment
- Ability to work cohesively as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- First Aid, conflict management, and military or law enforcement training helpful
- A high school diploma and/or experience in a related field preferred
- Must be CPR certified
- Must be CCTV operator certified
- Fluency in the Arabic language is a must

Your team and working environment:

- Be a part of our multicultural team.
- Enjoy nature as our location provides majestic mountains in northern Fujairah.

Visa Requirements: Please note that you must be eligible to live and work in the United Arab Emirates. We will assist successful applicants with the visa process and provide flights and accommodation

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, ensuring that work brings purpose to your life so that you can continue exploring Accor's limitless possibilities during your journey with us.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.