CCTV Operator

Job description / Role

Company description

Fairmont The Palm is a luxury, world-class resort located on the iconic Palm Jumeirah Island in Dubai. The hotel features 391 guest rooms and suites with dedicated Fairmont Gold rooms and lounge. A total of 11 food and beverage outlets on property offer international dining options including Michelin Guide recommended 2022 and 2023 Little Miss India, Frevo - Brazilian Churrasco experience, Seagrill Bistro, Ba Restaurant and Lounge, Blowfish, Flow Kitchen, The Cigar Room, Vuvuzela and others. Fairmont The Palm also features an expansive pool and beach area with a health club, Serenity Spa Dubai - The Art of Well Being and the Fairmont Falcons Kids' Club.

Job description

• To operate and monitor all systems within the control room in an efficient manner ensuring that all work is undertaken in compliance with security operating procedure, legislation and code of practice/ethics.
• To liaise with the police, service providers and internal concerned departments to ensure appropriate use of the system.
• To include all evidential records and witness statements to a standard acceptable to the rules of evidence.
• To provide an efficient and courteous radio and telephone answering service and deal efficiently with all enquiries.
• To report equipment failure to the security supervisor to maximize operation of the system.
• To maintain a secure system for providing data in accordance with the regulations set up by Security Industry Regulatory Agency (SIRA) and to ensure the security of the control room and equipment is maintained at all times.
• To maintain the provision of information required by the Assistant Manager, Security and to assist the monitoring of the CCTV system in accordance with SIRA regulations and the continuity and admissibility of evidential material.
• To be aware of your responsibilities in terms of health and safety including appropriate health and safety training.
• Conduct regular checks on all field officers to assure they are alert and carrying out their duties efficiently and effectively.
• Assist in conducting investigations and prepare accompanying investigation reports for cases which occur within the hotel.
• Keep track of movements of staff who are classified as suspects under investigations.
• Keep peace and order within the premises of the hotel in dealing with criminals, trespassers or difficult characters.
• Conduct regular and periodical checks and take immediate follow-up action on all systems including CCTV system.
• Attend meetings and in-service training conducted by the department.
• The CCTV system operates 24 hours a day, 365 days per year. As such, the CCTV operator will be required to operate on a shift basis to provide full cover for the scheme.
• Minimum 2 years' experience in a similar capacity in a 5 star hotel.
• Knowledge of operation of the CCTV system.
• SIRA CCTV Operator License.
• Minimum education of high school.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.