Central Control Room Head

Job description / Role

The main purpose of this position is to manage the Central Control Room to provide a high-quality service and monitor operational efficiency.

ACCOUNTABILITIES:
• Manages and oversees the Central Control Room (CCR) team ensuring effective operations and high quality service
• Ensures proper communication and an on-time interference between CR Operators and Operations personnel
• Ensures timely and active analysis of incoming data and data displayed on the dashboards
• Coordinates with the Business Intelligence team for needed improvements in data and dashboards to better support the ground execution of services.
• Flags arising incidents and occurrences (system uses, repetitive violations…) to the Operations Manager, Project Directors, Regional Project Directors when needed and suggests proper actions
• Follows up on actions taken by Operations Team to rectify plans or processes and escalates delays/ non-compliances to Regional Heads.
• Is responsible for the data updates and maintenance in a lively manner and / or daily basis for the Operations Analysis team to utilize in generation of analytical reports and recommendations.
• Implements changes to routes/ benchmarks and processes based on the Operations Analysis team recommendations.
• Ensures that the staffing levels and resources are available and sufficient for 24/7 operations
• Ensures that the operational systems in the CCR are fit for purpose and are properly functioning through scheduled and prompt maintenance of the hardware and software.
• Ensures proper training is always provided to the Central Control Room team
• Ensures complete, proper and clear handing over between CR Operators when changing shifts

PERFORMANCE MEASURES/SUCCESS CRITERIA:
• Improving operational efficiency in terms of cost and time savings
• Demonstrating the ability to provide improvements, new concepts and solutions to increase operational efficiency

Requirements

• Requires a Bachelor’s degree in Business, Engineering or a related field
• A minimum of 5 years of experience in a supervisory position
• Preferable knowledge in Control Room management

KNOWLEDGE, SKILLS AND ABILITIES
• Ability to communicate effectively with others
• Ability to manage and motivate a team
• Proficient Knowledge in data analysis
• Ability to assess and monitor individual and departmental KPIs
• Knowledge in producing reports and statistics

About the Company

Averda is the leading provider of waste management services to emerging markets. For over 35 years, Averda has been continuously improving living and working environments for millions of people by providing effective and transformative city cleaning and waste management services.

Averda was built on the idea that clean streets are one of the cornerstones of growth and prosperity, delivering safer, healthier environments for communities to flourish.

As urban populations continue to boom across Africa, Asia and the Middle East, Averda is uniquely placed to work with fast-growing countries to develop long-term and sustainable waste management solutions for cities and expanding urban centres.