Certified Valet Parking Attendant

Job description / Role

Certified Valet Parking Attendant/ Certified Valet Runners Location. As designated by the Regional Manager-Operations.

Reports to Shift Supervisor Scope and range Perform valet parking services in accordance to the given standards in maintaining overall Guest and Client satisfaction.

Essential Duties & Responsibilities
• To ensure the guests/ customers receive prompt, friendly, personalized service. Always maintain the professional image given by our client’s on different establishments. Creating a welcoming atmosphere by having a pleasant personality and always greeting the guests before the guest greets you by following the standard phrases, and ensure a quick and discreet departure while conveying appreciation and hope to return.

• Utilize knowledge and information given; to accurately answer any questions from guests and to make recommendations to guests’ specifications with regards to the region, culture, best means of travel, places of public interest and activities, iconic landmarks and where best to shop. To accommodate and communicate your work location/ clients requests, requirements and reservations through the concern Managers/ Supervisors. To assist your managers/ superiors in maintaining standards by communicating any problems or potential problems in your work surroundings. Able to converse in English as a common language on work-location and to be aware of basic spoken Arabic as an added advantage. To park and retrieve guest vehicles by following the proper procedures and safety practices given.

• Be willing to work a variety of day/night shifts and on several locations within your duty hours in addition to contributing with extra hours when required for special events. To complete your contracted daily work-hours by contributing on multiple locations if you are allocated on a work-location that has less hours of work than your daily contracted work-hours. Meet grooming and hygiene standards set by the company. (Refer to the SOP for hygiene and grooming standards). Have an enthusiastic and an energetic personality. Notify your superiors of all negative or positive guest feedback. Perform all additional duties given by your superiors throughout the shift. Assist your colleagues whenever possible should they need help; ask for help should the situation demand assistance. Assist your colleagues by spot sweeping your workplace and keeping the area clean and tidy at all times.

• As allocated, charge all customers accurately and hand over the given amount of money to your designated ticket handlers/ cashiers/ supervisors as per the given procedure when working at pay parking sites. Complete any set-up procedures, opening/closing duties and the handover of the shifts appropriately by following the given standards. Ensure all Safety Systems set by the company and the clients are adhered to. Give feedback and up-dates to waiting guests if any delay occurs while parking or retrieving. No matter how busy you are, always check the vehicle for damages/scratchers before parking and retrieving, if any damage is noticed ask the guest to sign on the damage report (on the ticket) before the guest leave.

• Ensure to maintain a professional appearance at all times, use designated toilets/ changing rooms/ smoking areas/ locker rooms whenever needed. Report any fraudulent activity to the senior management. Read and sign as acknowledged/ comprehended on all related company memorandums and instruction notes to be up-dated and adhered. Sign all necessary forms/sheets accurately as required without fail.

• If you have noticed any belongings left behind, politely ask the guest if they want to carry these belongings before parking their vehicle and as a practice politely remind all guests to claim their valuable belongings before parking their vehicles. Leave all guests belongings in the vehicle if left behind, do not alter any settings of various vehicle controls including the seat unless extremely necessary, if changed place it back in the original position before handing the vehicle back to the guest. Report any vehicle accidents immediately to the supervisor on duty / Accident Department representative / Valtrans manager/ guest/ Client in-charge on location. Is willing to cooperate and follow the process of spot-checks made by internal/ external auditors, including standard body search process if deemed necessary.

Requirements

• 8th to 10th pass (Basic English communications is a must)
• UAE driving license is a must (License should be at least minimum one year)
• Age limit (minimum 25 years old)
• Physically fit to work

Benefits:
• Accommodation provided by Company
• Transportation provided by Company
• Food provided by Company
• Uniform provided by Company
• Laundry for Uniforms only
• Medical Insurance
• Others as per UAE Labor Law

About the Company

A leading Transportation Service Solutions Company in UAE.