Change Coordinator

Job description / Role

Role summary:

The change coordinator will support the delivery and implementation of change management activities across various projects. This role focuses on executing defined plans, coordinating communication efforts, maintaining documentation, and supporting stakeholder engagement to ensure smooth adoption of new processes, tools, or systems.

Key responsibilities:

1. Change planning and execution
Support the execution of change management plans, including communication, readiness, and training activities.
Coordinate workshops and sessions for impact analysis, stakeholder mapping, and readiness assessment.
Maintain change management trackers, logs, and reports to ensure project progress visibility.
Assist in gathering input from functional teams to document current and future states.

2. Communication and engagement
Draft and distribute communication materials such as announcements, newsletters, and briefing notes.
Track communication activities and stakeholder engagement using predefined tools and templates.
Support in audience analysis and help segment communications by target groups and user types.
Coordinate with teams to ensure timely delivery of communication deliverables.

3. Change impact and readiness assessment
Participate in workshops to document change impacts and identify potential risks or resistance points.
Support readiness surveys, data collection, and reporting to evaluate adoption progress.
Assist in the preparation of mitigation plans and track implementation of assigned actions.
Contribute to readiness assessments prior to go-live and post-implementation reviews.

4. Measurement and reporting
Collect and organize data for key performance indicators (KPIs) and change success measures.
Prepare regular progress updates and summary reports for the change lead and leadership team.
Track lessons learned, improvement areas, and share success stories for continuous enhancement.

5. Coordination and collaboration
Work closely with functional and project teams to gather information and ensure alignment.
Support the onboarding and coordination of change champions and internal stakeholders.
Schedule meetings, prepare minutes, and follow up on action items related to change activities.

Qualifications & skills:

• Bachelor’s degree in business administration, communications, HR, or related field.
• 0-2 years of experience in change management coordination or project support roles.
• Basic understanding of change management methodologies (e.g., ADKAR, Prosci) preferred.
• Strong communication, organization, and documentation skills.
• Ability to work collaboratively with cross-functional teams.
• Proficiency in MS Office (Word, PowerPoint, Excel) and familiarity with project management tools.

Key attributes:

• Detail-oriented and proactive in managing tasks.
• Excellent interpersonal and stakeholder engagement skills.
• Able to manage multiple priorities under tight timelines.
• Team player with a continuous improvement mindset.