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Job description / Role
• Responsible to overall supervise and manage the Sales & Customer Happiness Center (CHC) Departments of the company.
• Develop and implement Corporate and Directorate business development strategies, contract management and administration in compliance with company policy.
• As appropriate, contribute to or influence company policies
• Initiates and coordinates development of action plans to penetrate new markets
• Create and develop commercial opportunities to increase our income for SUEZ.
• This is with both existing and potentially new clients with whom you will target, initiate and develop business relationships.
• Identify new market opportunities, taking the lead on constructing robust and successful business proposals that secure new contracts and long-term client relationships for the Trust.
• Responsible for the performance and development of the Sales Team; Monitor and analyze sales and marketing activities compared with the objectives
• Insures that all Sales Team meet or exceed all activity standards for prospecting calls, appointments, presentations, proposals and closes
• Analyze sales results and follow-up marketing plans to identify opportunities for growth and new selling opportunities
• Conducts regular coaching and counseling with Account Executives to build motivation and selling skills
• Develop and implement procedures for Support Product Management / Marketing to ensure company products and services are offered with appropriate, competitive terms and conditions
• Monitor market conditions, competitive terms; Monitor customer satisfaction with our terms and conditions and contracting practices; Recommend changes.
• Ensure that signed contracts are communicated to all relevant parties to provide contract visibility and awareness, interpretation to support implementation
• To do joint site inspections for bigger projects, so as to estimate work scope and to do cost estimation; Also, to participate in business discussions and client meetings
• To track, record, manage and resolve critical project issues and customer complaints and escalate, when necessary
• To regularly engage in data analysis, identify gaps and take corrective actions for improvement
Requirements
• Education: Bachelor of Engineering or Graduation, preferably in environmental Science from an accredited University.
• Professional Certification: UAE Driving License for Light Vehicle is mandatory.
• HSE and project management certifications, related to waste management industry
• Specialized knowledge: Needs to be well experienced and knowledgeable in multi-site Project management and in waste recycling operations at a senior level
• Skills: Strong communication skills, exceptional organizational and leadership skills, man management, strong data analytical skills, interviewing skills, stakeholder management skills, self-starter, Camp management, Organizational and Commercial awareness
• Computer Skills: Computer literate (Microsoft Word, Excel, e-mail, internet, etc.)
• Other characteristics such as personal characteristics: Should be a team player, honest, self-confident, disciplined, highly organized and able to prioritize tasks
• Experience: At least 15 years of relevant work experience, preferably with at least 5 years in a managerial position in the Operations department of a reputed company in UAE
About the Company
Veolia is the world's largest environmental services company.
For over 160 years, Veolia has provided public and private sectors with Water, Energy and Waste Management solutions and services which are vital to human development and sustainable growth.
With over 200,000 employees on five continents, Veolia designs practical solutions for the management (operation, treatment, distribution and/or supply) of Water, Waste and Energy. Through these three complementary activities, Veolia helps to develop access to resources, to preserve available resources and to renew them.
Veolia Group achieved revenues of EUR 28.5billion in 2021. (In 2020) the Veolia Group served 95mn inhabitants with drinking water, 62mn with sanitation, produced nearly 43mn MWH of energy, and recycled 47mn tonnes of waste.
Veolia aims to become the benchmark company for ecological transformation. Our goal is to build a better 21st century. We therefore see ourselves as #resourcers.
VEOLIA IN THE NEAR & MIDDLE EAST
Veolia has operated in the Middle East for over 30 years, providing innovative and sustainable water & waste services to industries, governments & communities, retail and commercial businesses.
Veolia has more than 3,000 employees in the Near & Middle East and a strong regional network of ~12 offices in the UAE, Oman, Saudi Arabia, Qatar, Bahrain, Kuwait, Jordan, Lebanon, and Turkey.
Veolia currently has over 6,000 project references of work delivered in the region, and continues to develop new projects through public-private partnerships and innovative contractual schemes.