Chief Concierge

Job description / Role

Rixos Premium Dubai is looking for passionate and experienced Chief Concierge to join our FO Team:

Main Responsibilities:

- Oversees all concierge operations with a focus on ensuring that the highest levels of hospitality and service are provided.
- Represents Concierge Department in resolving any guest or hotel related situation.
- Manages the flow of questions and directs guests within the lobby.
- Provide information on facilities and services, events and attractions, tours, travel routes and transportation schedules to Hotel Guests
- Create and coordinate work schedules and assign posting positions, maximizing coverage and optimizing efficiency of a Team at all times.
- Record guest requests for luggage and valet service and train employees on venue features and services.
- Ensuring the driveway, lobby, entrance and baggage storage areas are clean and presentable

Requirements

Main Requirements:

- Previous experience of Concierge Management, Developing and Building Teams, Opera, Team Supervising
- Experience in Branded 5* Hotels is a must
- Preferable candidate who is available to join immediately

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.