Ref: KP792-816

Job description / Role

Employment: Full Time

Headquartered in Dubai, with associate offices in all major jurisdictions, our client provides professional corporate set-up solutions in over 60 low tax and tax-free jurisdictions including the UAE, Hong Kong, Turkey, Georgia, Belize, British Virgin Islands (BVI) and the Seychelles.
They are looking for an experienced Chief of Revenue professional to head up their Sales and renewals teams

JOB PURPOSE
The Chief Revenue Officer is responsible for managing the Sales, Renewals and Concierge teams, developing lead channels, scoping new areas of business, developing strategic partners, developing sales growth strategies in partnering with the GM, and delivery of individual and team targets.

KEY RESPONSIBILITIES
• Achieving Gross Revenue and Profit targets
• Tracking results and ensuring the teams are meeting monthly / quarterly GP targets.
• Understanding trends and implementing solutions to boost the products as required.
• Ensuring each team member is achieving conversion rates.
• Set goals for Business Development, Concierge & Renewal divisions on performance and growth.
• Evaluate performance by analysing data and metrics.
• Analysing reports and giving data & feedback to GM.
• Work with the Sales, Account Management, Finance, Marketing and Operations, teams to implement targeted sales strategies.
• Develop business strategy and plans with the GM
• Implement and review policies, procedures and processes in Business Development, Concierge & Renewal divisions in line with established strategies
• Establish and adjust selling prices by monitoring costs, competition and supply and demand with the approval of GM/ the Board
• Maintain Sales, Concierge, Renewal staff by recruiting, selecting, orienting and training employees. As well as counselling and disciplining employees; planning, monitoring and appraising job results
• Ability to identify and solve client issues strategically
• Work with the Sales, Account Management, Finance, Marketing and Operations, teams to implement targeted sales strategy
• Work with internal teams on behalf of clients to ensure the highest level of customer service

MANAGEMENT RESPONSIBILITIES
• Ensuring Schedule adherence of all team members (including trainings attendance, absence management, holiday and rotation plans).
• Conduct coaching / quarterly appraisals.
• Implementing Team Building strategies.
• Be the main point of contact / escalations for issues / client complaints.
• Ensuring Client response times are adhered to.
• Running product refreshers / monthly quizzes on products.
• Take responsibility for overall team development by providing ongoing feedback and coaching to team members.
• Support the team in regard to sharing of information, industry knowledge, pricing of promotions and marketing strategies, in order to close sales.
• Overseeing pipeline and management of the CRM system in making sure leads are being handled on time and appropriately by the team members.
• Overseeing sales techniques, use of emails, phone calls and appropriate use of proposals.
• Ensure the correct lead distribution within the team and that the team structure is appropriate to reach daily targets and results

Requirements

QUALIFICATIONS, EXPERIENCE, SKILLS & COMPETENCIES

Educational Qualifications
• Bachelor’s Degree in any stream
• Master’s Degree is desirable

Years of Experience
• 10-12 year’s demonstrably successful experience in sales with 2-3 years’ experience in company formation and business set-up in same role would be highly regarded

Nature of Experience
• Achieving targets (set realistically but to stretch abilities)
• Working to set standards of performance
• Personal standards (commitment, attitude, appearance, contribution)
• Excellent Client interface at all times and all costs
• Producing ideas (for the customer and the department)
• Handling budgets (for the customer)
• Interchange of information (testimonials, market conditions)
• Knowing the business (finding out about the marketplace)
• Accurate administration
• Competent knowledge of systems

Language Skills
• Excellent interpersonal skills, with the ability to communicate effectively with management and cross-functional teams.
• Proficient in English
• Arabic would be an advantage

Behavioural Competencies
• Impeccable Communication Skills
• Customer Service Orientation
• High Level of Emotional Intelligence
• Ability to respond within time on assignments. Ability to respond appropriately to requests. Build a positive experience by being responsive.
• Agile teamwork. Ability to lead, as well as follow in team projects.
• Ability to relate to clients and colleague’s issues and support
• Display & manage expectations with transparency
• Display passion for work
• Knowledgeable of our products, processes, Sops and business operating model

Technical Competencies
• Industry Business Acumen
• Negotiation skills
• Results driven and target conscious
• Ability to convert lead into sales

About the Company

KERSHAW LEONARD "WE CHANGE PEOPLES LIVES"

Who we are:

Founded in September 1999 The Kershaw Leonard Group was based upon professional recruitment practices laid down by the UK Institute of Employment Consultants whose values are still at the core of our success today.

Inherently we believe that recruitment is a people business not a CV processing business and as such we take time and care to make sure we understand the needs of both our Clients and our Candidates.

Such attention to the care side of our business together with the sheer length of time we have been established has given us a unique position. We regularly attract top class candidates who only want to work with Kershaw Leonard as they trust our confidentiality and professionalism. Similarly, more than 75% of the clients we work with come back for more when they have a new position to fill.

What we do:

Kershaw Leonard Group places exceptional talent on a Global scale. Our winning strategy is to partner very closely with a small number of clients so we can really understand their objectives, needs and aspirations in a way that allows us to intuitively know the kind of cultural fit they are looking for when the time comes for them to recruit new talent. Then once that talent is on board and part of the client’s team, to assist wherever is needed to improve performance and leadership skills

Why Us:

The Kershaw Leonard Group is more than just a recruitment agency. In addition to KL Recruitment, KL Consulting offers a vast spectrum of skills from our experienced behavioural psychologist and consultants with almost two decades of HR Director level experience in the region.

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