Chief Steward/Hygiene Manager

Job description / Role

Every memorable dining experience at Fairmont Hotels and Resorts begins behind the scenes with our Food & Beverage team’s commitment to safe and efficient operations. Showcase your leadership strengths and model our service culture as Chief Steward/Hygiene Manager, where you will ensure a superior standard for all flatware, tableware and kitchen equipment in support of our Culinary and Banquets teams. must coordinate and ensure that hygiene and food safety guidelines are met with the implementation of HACCP System.

Hotel Overview:
Ideally situated on the Arabian Gulf in Ajman, UAE, the newly built Fairmont Ajman has opened May 2015. The hotel close proximity to both Sharjah and Dubai airports. The hotel features 252 guestrooms and suites, including two luxurious penthouse offerings, a multitude of dining options and fitness facilities. The beachfront location offers guests a wide range of leisure activities including water sports and diving as well as access to shopping and cultural excursions. Event planners can take advantage of 2,000 square meters of indoor function space as well as outdoor facilities.

Summary of Responsibilities:
Reporting to the Executive Chef, responsibilities and essential job functions include but are not limited to the following:
• Consistently offer professional, friendly and proactive guest service while supporting fellow Colleagues
• Lead and manage the Stewarding team in all aspects of the department and ensure standards are followed
• Balance operational, administrative and Colleague needs
• Conduct regularly scheduled departmental meetings
• Supervise and maintain the sanitation of kitchen equipment and other areas assigned
• Ensure all banquet event orders are reviewed and ensure proper set-ups are in place
• Prepare monthly reports on shortages in china silverware and equipment and requisition replacements as required while following budget guidelines
• Work closely with the Chef, Director of Banquets/Catering to anticipate guest needs
• Order and control all inventory of cleaning compounds
• Ensure all equipment is in working order and report any items in need of repair
• Follow department policies, procedures and service standards
• Maintain a clean and safe work environment
• Other duties as assigned

Requirements

Qualifications:
• Previous leadership experience in a Stewarding department required
• Pre-opening experience an asset
• Strong interpersonal and problem solving abilities
• Computer literate in Microsoft Window applications required
• University/College degree in a related discipline an asset
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Responsible for HACCP/Pre-requisite Program implementation through monitoring, coordination, assessment, verification and follow-up
• Perform internal audits and reports
• Daily monitoring of HACCP procedures and guidelines
• Liaise daily with Outlet Managers, Sous Chefs and Stewarding to keep open lines of communication
• Handling all food safety and hygiene concerns including customer complaints related to food safety
• Conduct Training of Basic Food Hygiene, Intermediate, awareness course and other related programs
• Perform hazard analysis & continual improvement in food safety
• Attend and represent Fairmont at Municipality Meetings
• Update HACCP manual, plan, flowcharts and forms as required
• Maintain and verify records of all HACCP documentation
• Performs any other reasonable duties as required by the department head

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ABOUT FAIRMONT HOTELS & RESORTS
At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!

About the Company

We are thrilled to embark on an exciting new chapter as Fairmont Hotels & Resorts, and our unrivaled collection of iconic hotels including Fairmont San Francisco, Fairmont The Norfolk, Nairobi, Fairmont Banff Springs, London's The Savoy and the Fairmont Peace Hotel in Shanghai, join AccorHotels Group, one of the world's largest global hotel companies. Together, as a global community of hospitality leaders, we remain committed to cultivating a culture in which our colleagues are encouraged to realize their full potential through rewarding experiences and development opportunities. This exciting growth translates into opportunities, not just to better meet the needs of our guests, but opportunities for you to grow your career within our incredible brands around the world!

With our distinctive hotels around the world - and more in development - our global hospitality brand is renowned for its warm, engaging service and unique, culturally rich experiences. Located in some of the world's most unforgettable destinations, Fairmont's unrivalled collection reflects a sense of heritage, sophistication, and social importance. We are also committed to responsible tourism and are an industry leader in sustainable hotel management with our award-winning Green Partnership Program.

We have a 100 year tradition of delivering excellent service in some of the most iconic properties in the world. Our focus on service begins with selecting talented individuals who embody our Brand Promise: Turning moments into memories for our guests