Cid Associate

Job description / Role

Job description

The CID Associate will be responsible for maintaining all guests passport and ID database and transferring in a timely manner to the database, assisting guests at the front desk and main lobby while providing the highest level of service possible in an efficient, courteous, and professional manner.

Key responsibilities

• Greet, check-in, respond to requests, and settle accounts while providing exceptional service.
• Take initiative to add a personalized experience.
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest's stay through up-selling.
• Check in and check out all the guests in the CID system, respecting the local government requirements in order to avoid any penalties.
• Monitor and correct any discrepancy shown by the PMS and CID system reconciliation.
• Maintain a structured filing system, as per CID and audit procedures requirements.

Desired skill & expertise

Qualifications

• At least 1 year of experience as a front desk agent in a 5* property.
• Service focused personality is essential.
• Front office computer literacy (e.g., OPERA, VICAS, etc.).
• Fluency in Arabic and English is a must; additional languages are a plus.
• Excellent organizational skills and attention to detail.

About the Company

The First Group is a British-owned international property development company based in Dubai. The focus is on delivering innovative overseas property developments and solutions to meet the demands of the international property investment market.

As an emerging property market specialist and one of the region\\'s leading independent serviced residential and commercial building developers, The First Group prides itself on offering clients quality off-plan developments, unrivalled services and pioneering products for the finest investment opportunities in Dubai and the Northern Emirates.

With over 20 years\\' experience in the international property market and unparalleled commitment to excellence in all areas, including construction, design, finish and service, choosing to invest with The First Group offers a reliable and secure investment in one of the world\\'s most lucrative property markets.