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Job description / Role
Reporting to: Civil & Track Manager
Division / Function: E&M – Serco Dubai Metro
Base location: Serco Middle East- Dubai
Date: 29-08-16
Job Family: Manager LL
Grade: 18 – competency Level 4
Key purpose
The purpose of this position is to lead a number of engineering and maintenance teams to provide comprehensive engineering and maintenance services covering the buildings and structures, cleaning and landscaping for Dubai Metro.
Reason for role:
Replacement
Structure and reporting relationship
• Reports to the Civil & Track Manager
• Will manage a large team composed of Civil Engineers, Team Leaders, Inspectors and Technicians
Key accountabilities
• Lead in planning, management and allocation of resources to all aspects of maintenance activities covering building and structures, cleaning and landscaping around mainline, station and depot
• Supervise and oversee all aspects of engineering and maintenance activities pertaining to structures and building including all levels of preventive and corrective maintenance and minor modification works
• Supervise and oversee all cleaning and landscaping activities along the mainline, station and depot
• Carry out 24-hour on-call responsibility for incidents and emergency within its section
• Provide support, guidance and system assurance on the engineering and maintenance works of building & structures, cleaning and landscaping within the Engineering & Maintenance Department and to the O&M organization at large
• Lead in designing and developing engineering and maintenance plans, procedures and instructions for building and structure, cleaning and landscaping
• Deal with environmental issues relates to building and structure maintenance
• Ensure all new starters receive a full departmental induction and all necessary training for them to become competent in their role within their probation period in conjunction with the Training Department
• Ensure the on-going competence of all team members and arrange any training that may be required to ensure up-skilling and continuous development of staff capability
• Own the competence management system for the team and regularly audit competence records to ensure correct completion
• Review con-conformances raised against the department regularly and assign resource to close out overdue Non-Conformances (NCs) within agreed timescales
• Lead, manage and motivate the team, including coaching departmental supervisors or team leaders
• Complete annual and mid-year appraisals and identify any sub-standard performance or behavior and ensure corrective action through employee development plans
• Own departmental succession and development plans
• Ensure that employees understand how they contribute to departmental and organisational goals
• Comply with all Serco SMS Policies and Standard Operating Procedures and all local regional or contract related policies and procedures
• Perform and carry out duties as instructed/ directed by the Civil & Track Manager and the Engineering and Maintenance Director
• Meeting the Key Performance Indicators according to the targets agreed with the Civil & Track Manager
• Manage the buildings and structures maintenance, cleaning and landscaping to ensure outputs delivered are to an appropriate standard, on time and within the maintenance budget allocated for the building and structure section?
Requirements
Knowledge
• Ideally a degree or higher diploma in Civil engineering discipline or equivalent
• Professionally qualified with membership of a recognized engineering institution
• Knowledge of health & safety best practice is critical
Experience
• Minimum 7 - 10 years of relevant working experience in the maintenance of buildings and structures; such as structural inspection and analysis, and building maintenance and landscaping works implementation and review is preferable
• At least 3 - 5 years of supervisory and management experience with the ability to manage a building and structures maintenance section with an aim to minimise the unavailability and asset life cycle costs of the buildings and structures
• Experience in maintenance planning, preparing maintenance budget, maintenance plans and procedures, technical specifications, safety and quality plan as required
Essential technical and professional skills, knowledge and essential experiences
• Skilled manager in communicating, motivating and developing staff
• Highly motivated and flexibility to work in a time-sensitive environment to respond quickly and effectively to unanticipated high workloads, events and emergencies
• Ability to think laterally and analyse and assess a range of information
• Ability to multi-task and analyse situations promptly and without bias so as to determine the proper course of action or alternatives without jeopardising human safety, quality and the committed performance targets
• Ability to design and develop maintenance plans, procedures and instructions for building and structure
• Ability to deal with environmental issues relates to building and structure
• Thorough understanding of all aspects of safety issues related to railway operations
Additional dimensions, KPIs or special features of the role
• The role requires full professional understanding of a subject area/ specialized function supported by a professional qualification and will be responsible for setting objectives for the department/function/ team
• Takes actions to build a cohesive team in which all members are included and enables the team to contribute to the highest potential
• Decision making authority for operational and tactical decisions, within an existing framework; will impact a range of customer or contract related activity
• Manages teams within sub functions or related sub functions, including recruitment, performance management, motivation, capability and discipline of team
• Be aware of the Integrated Management System and the content of the Safety, Assurance & Environment and Information Security Policy Statements
• Understand the personal responsibilities and contribution of his/her staff (including subcontractors) in achieving compliance with the Integrated Management System, Competence Management System requirements, control measures and legal requirements
• Ensure any environmental impacts, job safety analysis, information security risk assessments and competence assessments within his/her area of responsibility are embedded in the management systems, and communicated to those affected with a complete understanding of the potential consequences of departure from the arrangements in place
• Exercise a personal duty of care for his/her own health, safety and welfare including those affected by the acts or omissions and promote the same within his/her area of responsibility
• Use safety equipment (including PPE) as required and ensure that this is also enforced within his/her departments amongst subcontractors and third parties working in Serco’s controlled premises/systems
• Ensure that a good SAE and Information Security culture is promoted within his/her departments amongst peers, subcontractors and third parties
• Lead by example ensuring ways to conserve energy, water and resources that minimize the generation of waste within his/her area of responsibility
• Protect information assets and data including both electronic and paper based from all threats whether internal, external, deliberate or accidental
• Promote a good SAE and Information Security culture amongst peers, subcontractors and third parties
• Conduct regular reviews on the SAE and Information Security Performance within his/her department for continuous improvement
• Carry out regular health and safety tours and inspections at various locations
About the Company
Serco is a FTSE 250 international service company which combines commercial know-how with a deep public service ethos.
Serco customers are looking for expertise in managing their people, processes, technology and assets more effectively. We advise economic decision makers, design innovative solutions, integrate systems and - most of all - deliver quality services directly to the public.
Serco supplies to governments, government enterprise, agencies and companies who seek a trusted outsourcing partner with a solid track-record of service excellence. Serco people offer operational, logistical and technical expertise in the Transport, Justice and Immigration, Defence, Education and Healthcare industries as well as in the commercial sectors of Facilities Management.
Serco Middle East have been in the Region since 1947, starting out delivering Air Traffic Control Services in Bahrain; a service we are proudly still running today and have expanded to include many other Airports in the region.
We have expanded significantly since that time across the UAE, Saudi Arabia and Qatar. We have been supporting the RTA to operate the Dubai Metro since 2009, are preparing to launch the flagship Saudi Arabia Passenger Rail service from Riyadh to Qassim in 2016. We deliver Facility Management services to both Cleveland Clinic and Healthpoint Hospitals in Abu Dhabi, large-scale medical facilities in Saudi Arabia and a range of educational and commercial properties in the UAE. We also deliver postgraduate education to Officers in the Qatar Armed Forces through the Joaan Bin Jassim Joint Command and Staff College in Doha.
Focusing on our core values, and creating a positive environment for employees to thrive, we look forward to a bright future as we continue to grow with the region.