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Job description / Role
Serco is a FTSE 250 international service company which combines commercial know-how with a deep public service ethos.
Serco customers are looking for expertise in managing their people, processes, technology and assets more effectively. We advise economic decision makers, design innovative solutions, integrate systems and - most of all - deliver quality services directly to the public.
Serco supplies to governments, government enterprise, agencies and companies who seek a trusted outsourcing partner with a solid track-record of service excellence. Serco people offer operational, logistical and technical expertise in the Transport, Justice and Immigration, Defence, Education and Healthcare industries as well as in the commercial sectors of Facilities Management.
Serco Middle East have been in the Region since 1947, starting out delivering Air Traffic Control Services in Bahrain; a service we are proudly still running today and have expanded to include many other Airports in the region.
We have expanded significantly since that time across the UAE, Saudi Arabia, Qatar and Iraq. We have been supporting the RTA to operate the Dubai Metro since 2009 and have launched the flagship Saudi Arabia Passenger Rail service from Riyadh to Qassim in 2017. We deliver Facility Management services to Hospitals, Universities, Airports, Military Facilities and Commercial Estates in the UAE and large-scale medical facilities in Saudi Arabia. We also deliver staff training and education to selected officers of the Qatar Armed Forces at the Officers' training institute located at the Ahmed Bin Mohammed Military College in Doha.
Focusing on our core values, and creating a positive environment for employees to thrive, we look forward to a bright future as we continue to grow with the region.
Civil Technician - Success Profile
Reporting to: Civil Team Leader
Division / Function: Transport / Serco Dubai Metro / E&M / Civil
Base location: Dubai, United Arab Emirates
Job family: Operations
Serco Leadership Tier: Team Member
Key purpose
- The purpose of this position is to provide effective engineering and maintenance services covering the building structures of stations, depots, system ancillary buildings, sub-stations, cutting embankments and walls, tunnels, car parks, signage and related ground level infrastructure for Serco Dubai Metro.
- Structure and reporting relationship
- This position reports directly to the Civil Team Leader.
- This position does not manage a team.
Based on the specific requirement of the role
Key accountabilities
- Assist the Civil Team Leader in carrying out all level of preventive and corrective maintenance activities and minor modifications on buildings and structures including stitching, grouting, scaffolding, pressure pointing, re-casing and general structural repairs and finishes
- Follow the appropriate maintenance procedures and instructions to ensure compliance with the requirements
- Maintain accurate maintenance records of buildings and structures work accomplished and other information using a computerised maintenance management system
- Assist the Civil Team Leader or other technical support staff to implement complex systems or new projects
- Ensure the maintenance tools and equipment are in good condition
- Perform shift and emergency duties when required
- Perform and carry out duties as instructed/directed by the Civil Team Leader and other senior civil maintenance staff
Requirements
Essential technical and professional skills, knowledge and qualifications
Knowledge
- Vocational trade certificate or diploma in civil engineering discipline or equivalent
Skills
- Ability to use and calibrate various electro-mechanical tools and equipment for building maintenance
- Ability to write simple technical reports, routine business correspondence, prepare method statements and drawings as required
- Possess good communication skills and the ability to manage multiple tasks efficiently and work productively in a fast-paced, team-oriented environment
- Strong organisational skills, detail oriented, and the ability to handle multiple priorities
- Holder of a valid driving license with a good driving skill and experience
Experience
- Minimum 1 year of relevant working experience in the maintenance of buildings and structures activities, such as general structural maintenance and repairs of buildings, viaducts and tunnels
- Experience in structural stitching, grouting, scaffolding, pressure pointing, re-casing and general structural repairs is preferable
Additional / special features of the role
Safety Critical Competencies:
- Communicating with persons responsible for controlling movement of trains and electricity to power rail
- Communicating with Controllers (Operations, Communications or Maintenance)
- Communicating with other persons responsible for driving, dispatching and controlling the movement of rail vehicles
- Communicating with persons responsible for a Track Possession, Worksite or movements of rail vehicles within a Possession
- Multi skilled. Either covers full skill in two or more skill areas, or in a regulated rail environment
- Typically has second sign off responsibility
- Ensure compliance with the Serco Management System and all relevant business
- processes, procedures and work instructions to deliver all work with appropriate quality and
- governance standards
- Ensure security and integrity of all data provided including reporting performance, finance
- and customer information; reference Serco non-disclosure policy
- To exercise personal duty of care for their own health, safety and welfare and for those affected by their acts or omissions; reference SMS GSOP-HSE1-6 Serco organisational HSE responsibilities
- Ensure compliance with all training requirements of Serco and ensure adherence to these requirements at all times whilst in employment
- Report any accidents, incidents, breaches or potential breaches to appropriate management or the speak up process
- Ensure compliance with the Serco Management System and all relevant business processes, procedures and work instructions to deliver all work with appropriate quality and governance standards
- Ensure security and integrity of all data provided including reporting performance, finance and customer information; reference Serco non-disclosure policy
- To exercise personal duty of care for their own health, safety and welfare and for those affected by their acts or omissions; reference SMS GSOP-HSE1-6 Serco organisational HSE responsibilities
- Ensure compliance with all training requirements of Serco and ensure adherence to these requirements at all times whilst in employment
- Report any accidents, incidents, breaches or potential breaches to appropriate management or the speak up proces
SAE Responsibilities and Information Security Responsibilities
- Awareness of the Integrated Management System and the content of the Safety, Assurance & Environment and Information Security Policy Statements
- Understand the personal responsibilities and contribution of their staff (including subcontractors) in achieving compliance with the Integrated Management System, Competence Management System requirements, control measures and legal requirements
- Ensure any environmental impacts, job safety analysis, information security risk assessments and competence assessments within their area of responsibility are embedded in the management systems, and communicated to those affected with a complete understanding of the potential consequences of departure from the arrangements in place
- Exercise a personal duty of care for their own health, safety and welfare including those affected by the acts or omissions and promote the same within their area of responsibility
- Use safety equipment (including PPE) as required and ensure that this is also enforced within their departments amongst subcontractors and third parties working in Serco's controlled premises/systems
- Protect information assets and data including both electronic and paper based from all threats whether internal, external, deliberate or accidental
- Promote a good SAE and Information Security culture amongst their peers, subcontractors and third parties
Serco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative.
About the Company
Serco is a FTSE 250 international service company which combines commercial know-how with a deep public service ethos.
Serco customers are looking for expertise in managing their people, processes, technology and assets more effectively. We advise economic decision makers, design innovative solutions, integrate systems and - most of all - deliver quality services directly to the public.
Serco supplies to governments, government enterprise, agencies and companies who seek a trusted outsourcing partner with a solid track-record of service excellence. Serco people offer operational, logistical and technical expertise in the Transport, Justice and Immigration, Defence, Education and Healthcare industries as well as in the commercial sectors of Facilities Management.
Serco Middle East have been in the Region since 1947, starting out delivering Air Traffic Control Services in Bahrain; a service we are proudly still running today and have expanded to include many other Airports in the region.
We have expanded significantly since that time across the UAE, Saudi Arabia and Qatar. We have been supporting the RTA to operate the Dubai Metro since 2009, are preparing to launch the flagship Saudi Arabia Passenger Rail service from Riyadh to Qassim in 2016. We deliver Facility Management services to both Cleveland Clinic and Healthpoint Hospitals in Abu Dhabi, large-scale medical facilities in Saudi Arabia and a range of educational and commercial properties in the UAE. We also deliver postgraduate education to Officers in the Qatar Armed Forces through the Joaan Bin Jassim Joint Command and Staff College in Doha.
Focusing on our core values, and creating a positive environment for employees to thrive, we look forward to a bright future as we continue to grow with the region.